*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

Discussion in 'Gigabyte and Aorus' started by BringTheRain403, May 8, 2017.

  1. p0izn

    p0izn Notebook Enthusiast

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    This is a known issue - saw/read that in some review.
     
  2. p0izn

    p0izn Notebook Enthusiast

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    FYI guys :) https://i.imgur.com/aDlpVCk.png
    UHD SKU with the kbd fix becomes a real option for those who haven't bought affected FHD yet.

    UPD: imho, their response affirms indirectly that sellers can't send old defective units to GB facilities for the moment. Though not sure how good are units with mfg date >= Aug2017
     
    Last edited: Aug 28, 2017
  3. Dannya951

    Dannya951 Notebook Enthusiast

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    What a joke, these guys can't get their stories straight. You may want to try reaching out to a representative from the sales department just to verify the policy, seeing as how that's where the information in my previous post came from.
     
  4. p0izn

    p0izn Notebook Enthusiast

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    Hey @Dannya951 ,
    Agree some of them is telling lies and/or incompetent o_O I can leave a comment that some representative X (just give me exact name and details) told the opposite. Also you can double check with that representative using my ticket as a reference: https://i.imgur.com/BmEcZs1.png - this option is more preferable coz I'm not a native speaker to write good demanding emails :)
     
  5. Meetloaf13

    Meetloaf13 fear the MONKEY!!!

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    Good, we need to hound them. I bought this laptop as a power user for business and navigating in Excel is a bit neutered atm.

    Sent from my Pixel XL using Tapatalk
     
  6. p0izn

    p0izn Notebook Enthusiast

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    They really don't care about couple of HD tickets.
    It would be nice if everyone here submit a ticket asking about keyboard replacement. Tweeting, FB posting - make this thing loud.
     
  7. Andreas_D

    Andreas_D Newbie

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    Hi guys! I desperately need a laptop before college, do you think the keyboard issue will be fixed in a couple of weeks so I can order my aero 15 before I leave?
    I'll buy it from amazon.com and get it shipped to Europe, so it would take a while to get replacements or returns. Is it worth risk?
    Why all the good laptops (xps 15, razer blade, aero 15) have quality control issues ;_;
     
  8. Morningkill

    Morningkill Notebook Enthusiast

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    We have no official (meaning public) information about how they are (or even if they are) going to fix the keyboard.
    I'm lucky that having a new laptop is not an urgent necessity for me, but still, it's getting tedious, especially with high-end high priced laptops
     
  9. Andreas_D

    Andreas_D Newbie

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    Gosh, when I drop almost two grand on something I expect top service and quality.
     
    KML likes this.
  10. tobham

    tobham Notebook Enthusiast

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    A bit unrelated : what's the charging time from 0 to 100%
     
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