*** Official Clevo P870DM/Sager NP9870-G Owner's Lounge - Phoenix has arisen! ***

Discussion in 'Sager/Clevo Reviews & Owners' Lounges' started by NordicRaven, Sep 22, 2015.

  1. TheLuddite

    TheLuddite Notebook Enthusiast

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    Come in for a bit of a moan really but...

    Eurocom are really annoying me at the moment, paid 750 GBP/975 CAD for a 1070 to fit my DMG in October. Bit of a delay on me getting it as I had it sent to my friend as I'm working away, at sea, so he brought it out for me. I get it on board, rip out my 980m, go to fit the 1070 aaannnnddddd it's the wrong card.I had to use the supplied paste and pads to refit my 980m. Emailed Eurocom and get a reply apologizing and saying to send it back. I sent it back to Eurocom, at my cost, of nearly £70. I then have to prompt them to let me know what's going on. They reply, nearly 2 weeks later saying they can't source a new card, do i want a 980 desktop, another 980m to sli or an AMD card for 3d design.
    I've declined these options for a refund while I decide on whether I upgrade the chassis and start looking down the 20 series card route. 2 weeks later I have to ask them again. Not wanting to fall out in case I decide to buy the upgrades from them. It's now been over a month since I asked for the refund and 2 months since the card was received by Eurocom back from me.. emailed AGAIN, reply was a fob of "sorry I passed it to the woman in the office" over a week ago and nothing again ever since, despite saying that I'm now going to pass it to my credit card company to reclaim.

    The pity is, I want to support small niche companies, not send my money to China. I bought my first GPU from china for this laptop and there was a problem with it, i got fantastic customer service, a card sent straight out when they were happy it was faulty and constant clear communication from them. When the same card is half price from China, you really should be working hard to ensure customers are happy!

    Rant over. :)
     
    bennyg likes this.
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    The money is still getting to china in some fashion.
     
  3. TheLuddite

    TheLuddite Notebook Enthusiast

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    That may be but I'm usually happy to pay an extra on top to a reputable company to send me the correct part and deal with me if it's gone wrong. :(I know you guys (Clevo resellers and gaming specialists) have a lot of experience and I'm happy to pay for that. It's just a real shame that companies still to this day, don't understand basic customer care.
     
  4. Meaker@Sager

    Meaker@Sager Company Representative

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    Hopefully it gets resolved quickly for you, I would imagine that has been a popular product so the mix up is odd.
     
  5. amd098

    amd098 Notebook Consultant

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    edit: found what i was looking for, now to figure out what to install for my friend who never updates a goddamn thing
     
    Last edited: Feb 23, 2020
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    To be fair windows updates and gpu drivers are all most people need.
     
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  7. amd098

    amd098 Notebook Consultant

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    nah it was the IME and TPM stuff, which I'm still figuring out. i got the SPECTRE one done.
     
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    Does your friend run virtual environments with multiple customers on their VMware host laptop? If not I'd not worry too much about that.
     
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  9. TheLuddite

    TheLuddite Notebook Enthusiast

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  10. Evogame Russia

    Evogame Russia Notebook Enthusiast

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    Hi. There are entuzazisty who for money will add to the BIOS support for graphics card Quadro P4000, M4000M and Tesla M6?
    Model: Clevo P870DM-G
     
    Last edited: Mar 22, 2020
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