*** Official Clevo P65xSA/SE/SG / Sager NP8650/51/52 Owner´s Lounge ***

Discussion in 'Sager/Clevo Reviews & Owners' Lounges' started by jaybee83, Oct 13, 2014.

  1. CivicJDM

    CivicJDM Notebook Consultant

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    I've been having an issue with my P650SE over the past week where the speakers were randomly cutting out after a few minutes of use. There didn't seem to be any relation to anything i was doing on the laptop and when they were cutting out, it appeared to be completely random, often when i was listening to music or watching a video.

    The only way to make them work again was by restarting the entire laptop. On a few occasions, toggling the speakers between enabled and disabled under Device Manager also seemed to sort it.

    To solve the problem i tried installing the Realtek audio driver from the PC Specialist website, as previously i wasn't using any drivers for the speakers. Unfortunately this stopped the sound altogether and i couldn't get the speakers working at all. After a bit of playing around, uninstalling and reinstalling, i managed to get the speakers back with the Realtek driver but the same thing was still happening where the speakers were cutting out after a few moments.

    Since then, the problem has worsened and the speakers haven't done anything for the past couple of days, i have tried doing the drivers again but there's no sign of life from the speakers at all. I think there might be a physical problem with the laptop because i tried booting into Arch Linux and Ubuntu, and they didn't work there either. If the cause of the problem was something to do with the drivers in Windows, then it wouldn't affect any other operating systems on the laptop.

    Can i ask whether anyone has experienced a similar issue with their P650? I'm very reluctant to do a return because i can't be without my laptop for any lengthy duration of time, so for this reason i'm hoping that the problem could be sorted by myself at home. It's a bit of a nuisance because i've only had this laptop for a month and there's already an issue.
     
  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Do you have the issue with the sound cutting out when you are using headphones? That might give you an idea if it is software related, or maybe isolated to the speakers some how.
     
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  3. CivicJDM

    CivicJDM Notebook Consultant

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    Thanks for the response. The problem only happens when using the speakers, playback through my headphones is perfect. So unfortunately, i think this indicates that the issue is hardware related which is a nuisance.
     
  4. opper

    opper Notebook Enthusiast

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    Now that I have all the latest drivers, I have the problem that Clevo Control Center won't start anymore.

    "Control Center has stopped working".

    It's the latest version from Clevo website: 5.0000.00.11.

    Anybody knows how to fix this, or an alternative way to control the fan profiles / speeds?
     
  5. ldkv

    ldkv Notebook Consultant

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    I had the same issue before but now it has gone. I'm not sure how I fixed it because I tried a lot of methods, one of this is installing the Clevo Control Center (I didn't use it before). Maybe you should try CCC if you have not done so.
     
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  6. Bey0nd_Inf1nite

    Bey0nd_Inf1nite Newbie

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    I have a Sager NP8651 I bought from XOTICPC earlier this year and it ran great for a long time, and still does. Problem is it started to get really hot (nearly 100 C) under stress. This also seemed to do something odd to the W key on the laptop. If the temperatures were somewhat high and the W key was held down long enough, it wouldn't register as released for about a second after it was physically released, and it didn't seem to be sticking or anything either. I assumed it has something to do with the temperatures and I had been planning to do some basic maintenance anyway, so I open up the laptop, remove the heat sinks, clean out dust from fan exhaust grills (heavily clogged, probably a large part of the problem), repaste both CPU and GPU with some MX-4 I had left over from my desktop build, and put some dust filters on the outside intake vents to prevent future buildup, and closed it back up. After starting it back up I was happy to see it idling at around 55 C and just grazing 70 C under stress. The issue seemed to disappear at first but it came back not too long afterwards, albeit to a lower degree, but even having a half second delay on releasing the W key is irritating at best, especially in the case of Counter Strike where it makes it difficult to control movement very well after running for a while. I also popped off the W key cap and checked underneath but it didn't seem like there was anything wrong. The issue disappears if the W key's function is bound to any other key as well.

    So my questions about this are has anyone else had this issue, and if so have you found a solution? Also, if this can only be fixed by replacing the keyboard, is that covered by the default warranty, and would it require me to ship the laptop in for repairs, or could I just be shipped a new keyboard and replace it myself and send back the original? I would prefer not to send in the laptop for repairs since its the only portable PC I have and I need to use it quite a bit, but I can still send it in if necessary. If this is not covered under the warranty, where can I go to find a replacement keyboard, preferably even a better 3rd keyboard (if I have to pay for a replacement I may as well get a nice replacement :3) that still fits this laptop? Thanks in advance.
     
  7. opper

    opper Notebook Enthusiast

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    Mine is 3 weeks old. As soon as I start a stress test it hits 100 degrees almost instantly.
     
  8. jeanjackstyle

    jeanjackstyle Notebook Evangelist

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    Should be a heatsink issue, or just a bad thermal paste.
     
  9. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    I would think the keyboard would be covered under warranty if it isn't working right. Contact our service team, and they should be able to help get a different one. If you are comfortable with changing it out yourself, ask them if you can cross-ship one out, and I would think we could do that.
     
  10. Bey0nd_Inf1nite

    Bey0nd_Inf1nite Newbie

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    Thanks, I'll look into doing that as soon as I can. I would definitely prefer to replace it myself, the keyboard seems to come off quite easily anyway. Less down time is always better!


    Yeah the thermal paste did seem a bit shoddy when I repasted mine, you could try replacing that if you feel comfortable doing so. I would recommend repasting any computer once in a while anyway.
     
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