*OFFICIAL* Alienware X Series Owners Lounge and Discussion

Discussion in '2015+ Alienware 13 / 15 / 17' started by HaloGod2012, May 11, 2021.

  1. Flying Endeavor

    Flying Endeavor Notebook Consultant

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    Fair enough, but that does not really make them any less of a trained professional at what they do. They are still capable of fulfilling the jobs and duties required of them.

    That applies to the Dell Techs here since they are the ones I have had personal experiences with, quite a friendly bunch too.
     
  2. Reciever

    Reciever D! For Dragon!

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    If it takes you 4-5 paragraphs to demonstrate a point you tend to plug the hole at the cost of the ship.

    What you arent realizing is Im not criticizing your countrymen, I am criticizing Dell. You really need to be aware of your blind spots.

    Your job and your technicians job are not the same, so applying false equivalence is not helping you here. There is no certification from Dell that says "you can work on laptops". They are model specific unless that has changed? I am open to correction on that of course.

    Pretty much, pretty much. Stop using pretty much. My arguments are in plain text and require no reinterpretation, using pretty much as a modifier to then allow yourself some wiggle room to redirect what is actually said is just cheap bait to have me follow you into an argument I never made.

    Your bias here is you think I am criticizing your countryman, I dont care anymore about your countryman than I do my own, because that is not my argument. Never has been, never will be. However your fascination on that particular item reveals why you feel the need to redefine words to suit your truths and why you are personally invested. I am criticizing Dell's training, if I wanted to criticize your country man then it would be a wholly different subject and even then I would be woefully ignorant as I havent spent any time there, havent spent any time reading up on the country, its culture or the history etc etc.

    What I have done, is work hand in hand with Dell. I go through thousands of machines a month for various projects that go throughout the states, and we had to stop calling Dell to come fix their systems because their technicians were late, unprepared and unqualified. I am the one they call amongst 1-2 other people to troubleshoot and repair systems because as mentioned before, the clients dont give a damn about the costs, they care about the downtime. Am I Dell EMC certified? Nope. Have I received a single training seminar or certification from Dell? Nope. Do my systems make it to the clients on time and in functioning state? Yep.

    But hey, if criticizing Dell means I am criticizing your countryman, then there is little point to this exchange. My goal posts are actually posted, as you yourself have cited a couple times now, and will not change. However if you are conflating Dell with your countryman that is not a problem I can resolve for you.

    My point has been made and none of my posts are altered unless a mod decides to delete them. You can review at your leisure, I have no need to demonstrate further and have things to do with my day :)

    EDIT: unsubbed
     
    Last edited: Jun 12, 2021
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  3. Flying Endeavor

    Flying Endeavor Notebook Consultant

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    And again, just read the first posts you made that started this whole argument. I pretty much brought up my personal experiences with my countrymen, you even constantly brought up the fact that my countrymen are afraid to service expensive gaming laptops. A point you always seem to bring up afterwards.

    If you would actually bother to read and understand the posts I am making, then you would pretty much see that I have been pretty much defending my countrymen all throughout this argument and you even used some of my statements to give emphasis on your belief that they lack training.

    And with regards to the fear and concern, it actually still applies given human nature. I am afraid to screw up because it might cost the lives of people, they are afraid to screw up because it might mean their families might not have anything to eat for a year. Fear is human nature. With regards to the certification, the Dell Tech said that they could not even be allowed to service Dell laptops by his company without certification from Dell, because without the proper training and relavant courses from Dell, they might screw up and therefore damage the partnership their company has with Dell.

    So same applies to you, please be aware of your blind spots. ;)

    And with regards to who started this argument, I was merely giving information with regards to the X17 and of course, giving extra emphasis on the extra training Dell Techs would need to be able to handle this new laptop and the new Element 31 which would come with it. As much as possible, I would like a "Trained Professional" to handle it. Which is what the Dell Techs here are currently, but of course, they would need extra training to tackle LM.

    http://forum.notebookreview.com/thr...e-and-discussion.835993/page-21#post-11099812

    I was not looking for an argument, but instead I am trying to contribute positively into this thread with regards to the X17, since again, very much interested in this laptop.

    I also stated your mileage may vary. But for me, given the different standards, the Dell techs here are quite well trained and professional enough to handle the job. In fact, the moment the replacement parts arrived in my country, the Dell Technician was already prepared to do the service but I had to personally reschedule to a later date due to work and he arrived exactly on time and as scheduled and he got my laptop back up and running rather expeditiously.

    "Do my systems make it to the clients on time and in functioning state? Yep."

    Same goes for the Dell techs here, again, they repaired my laptop quickly and in a functioning state.

    And you do realize quite a few of your posts actually gave emphasis on critizing my countrymen about their fears of gaming laptops right? Here, I would even tag a few for you in case you forgot.



    And with those last two I did state that over here, that training you speak of is not open book. They had to attend seminars and answer questionnaires without notes. Of course these are supplementary to add into their current skillsets, but that is still training nonetheless.

    We have different experiences with Dell technicians. Over there, you of course do not regard them as trained professionals, but over here, they are. So your very first post alone:

    That is simply not true. At least in my country it isn't. Could not speak for other countries of course. In my country, they are trained professionals, they are working or providing services for DELL, received training and certifications from Dell, and they could provide the services necessary as a result.
     
  4. Reciever

    Reciever D! For Dragon!

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    The problem here is when I state "service technician" you read it as your countryman as if the issue is solely isolated to the Philippines, news flash, its not. The problem resides with Dell, which is involved in many countries. Until you resolve that issue your not going to be able to move the discussion forward.

    Then you take the discussion to your anecdote and I entertained your argument by poking holes, to which you introduce the bigotry of low expectations which doesnt address the topic at hand. This is called moving goal posts.

    Its quite possible that Dell has improved their policies regarding how they award certifications, but being that my company is one of Premier partners we have access to many of those certifications, this was 3-4 years ago but those exams were open book. As such, we didnt waste our time with them, except for the ones that were required. There was no testing center, no proctor, I could take the exam an infinite amount of times or I could just have another tab open with the answers while I complete the exam. I have to do this once a year and I dont bother putting those certs on my resume. Something you initially defended as training to be a professional only to later finally admit you wouldnt pick that individual under that premise, this is a conflict of principle. The info should be online and I shouldnt have to argue your points for you. Instead you defend your country to which no one is criticizing. You may perceive it as such, but that is a problem of your own making, and only you can look for a solution on that issue.

    I still stand by my statements, if you are afraid to service a laptop regardless of the value or whom it belongs to you are not a trained professional. If I could given allowance for clarification I would look at them as a trained amateur, I dont see anything wrong with this as we all have to start somewhere :)
     
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  5. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    4 pages about Dell's tech support in Singapore:eek: One thing for sure.... Dell won't treat the singaporean better than other places around the Globe. They will always go after cheapest solutions and cheapest technicians (company-partners) they can hire. Dell is well known for outsourcing. Aka always cheapest way over quality. One, two or tree or five happy endings won't change that facts. All horror stories about unsuccessful help/support live its own life on the web.
     
    Last edited: Jun 12, 2021
  6. Flying Endeavor

    Flying Endeavor Notebook Consultant

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    Actually, you initially stated, again and quote;

    In which I stated that the folks who serviced my laptop, the Service technicians Dell sent, are Trained Professionals by mere definition of the term and of course, by using your own definition of it too. And I did state that standards vary from country to country and your country may not have the same standards for this as mine does. So I already acknowledged that results and mileage may vary countless times already. You just did not bother to read them I suppose.

    Whereas I not only added in my own personal experiences with these people, as you also did, but I also provided articles and links to poke holes into your own arguments.

    And again, the exams and certifications here are NOT open notes. You would have seen that if you bothered to actually read the posts, but I highly doubt you did. And again, there is much more stringent trainings and requirements here given the many applicants and little job openings. I would pick up an individual who passed the exams and training and is certified here cause the certifications here do in fact matter. They could land you higher salaries and better opportunities. Again, due to the difference in environment and standards.

    And right from the start, I used my countrymen as an example and you even based quite a few of your arguments on that.

    And I still stand by my statement, that they are still trained professionals, cause again, fear is human nature. They have received the training, and proper certifications needed, and as you said.

    They EMC Certified, yes. They recieved training and certifications? yes. Do their systems make it to the clients on time and in functioning state? Yes.

    By my personal experience, they have done exactly that. So by your definition of trained professionals alone, you are already contradicting yourself here.

    But fine, again, you bring up how the Dell Techs in my country who serviced my laptop are not trained professionals because they are afraid. You know who else are afraid at times whenever they do their jobs? Air Traffic Controllers. A lot of incidents and accidents occur here with regards to Aviation is when ATCs get complacent with light traffic. Part of the Dirty Dozen of a workplace is complacency. During high traffic situations, we are on extra alert due to the fact that we are fearful cause an accident or incident is just one mistake away, with so many planes on our scope, and that keeps us truly focused on what we are doing. Does that make us any less professional at our jobs? I do not think so since that is part of human nature.

    To add to that, who else also gets scared doing their jobs? Doctors. And these guys are still trained professionals. They would have to be to actually be a doctor afterall.

    https://www.mdlinx.com/article/5-fears-that-keep-doctors-awake-at-night/lfc-4832
     
    Last edited: Jun 12, 2021
  7. Reciever

    Reciever D! For Dragon!

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    Bingo, so if I wanted to argue semantics I could easily reinforce my statement as true because they dont have any technicians on the payroll! This is why contractors and subcontractors exist.

    My company is well known for being cheaper than all hell, so its not surprising to see


    Bigotry of low expectations followed by shifting goal posts on the merits of 1 experience trumping my 2-4 weekly interactions I have with them going for 4 years now with a dash of false equivalency. Delicious!

    Then you go to a Dell rep to ask if they have garbage certification policies and expect to hear the truth? hilarious!

    You've got a problem, but luckily its not my problem to resolve :) I hope not all your interactions are based on perceived slights against your countryman, as that doesnt seem like a healthy lifestyle.
     
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  8. Flying Endeavor

    Flying Endeavor Notebook Consultant

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    And with regards to contractors and subcontractors, quite a lot of trained professionals here are in fact, under sub-contractors or are contractuals. Again, personally, I have received my ATC Training from the company that provides ATC Services, and I am still outsourced to an external company since that is much cheaper. And yet, I am a licensed ATC. That is pretty much normal here and that does not take away the fact that I am a trained professional in my field.

    And with regards to my expiences with DELL, they have mostly been positive, and yet of course, you dismiss that in favor of your own experiences. Also delicious. Again, I keep trying to state that mileage may vary from country to country but obviously you would only like to consider what favors you.

    https://www.reddit.com/r/Alienware/comments/91mc13/dell_support_is_actually_good/

    I am linking that because below that is another positive comment from a Filipino with regards to the Premium Warranty Services of Dell here. We do not really have much complaints. I tried searching negative reviews of Dell Warranty services from the Philippines, and I have not really come up with anything. Surely if the service was bad, then more people here would be complaining about it instead of encouraging people to continue having their warranties extended or buying Dell/Alienware laptops.

    Instead, I came across articles on why people here would like to work with Dell.

    https://www.jobstreet.com.ph/en/companies/691789-dell-international-services-philippines-inc/reviews

    https://ph.indeed.com/cmp/Dell-Technologies/reviews?fcountry=ALL&fjobtitle=Technical+Support

    Again, as I keep stating yet you keep ignoring, your mileage may vary. Now I do not deny what Papusan said, cheap labor. But my country is admittedly all about cheap labor. Hence why they are able to hire Engineers here to be their field technicians. But as seen in those reviews, they are being paid more with Dell. Hence why training and certifications matter, cause you are being paid more than the average.

    And I am actually concerned about you and your problems. Unfortunately, it seems that I got caught up in them.
     
  9. JinTexas

    JinTexas Notebook Consultant

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    Pay someone to repair a laptop? I’ve taken apart just about every laptop I’ve ever owned to replace components. My current Latitude 7480 I’ve replaced the motherboard. Laptops are easy. Tablets and smart phones are tricky. And only because everything on them is tiny and I have to wear magnifying eyeglasses to see what I’m doing. Even my Aquacomputer water pumps I’ve had to do soldering on occasion when I accidentally broke the power leads on the PCB. My generation didn’t just invent the internet and learn to code using DOS, We actually had to understand how to take apart components and put them back together when they failed. And it wasn’t like it is today. We actually had to understand how to read electrical diagrams otherwise it was real easy to put something in backwards and fry a component. When I worked for AT&T Wireless during my 8 year break in military service I dealt with Ericsson and Nortel switches. Not just understanding how to replace a failed circuit board which in the 90’s a single T1 card in a switch cost $25,000, but also how to program them in UNIX or PASCAL. Y’all kid’s aren’t very bright. A buddy of mine at AT&T wrote the original software in the switches that all prepaid phones today use. And he began his tech career in the Air Force.
     
    Last edited: Jun 12, 2021
  10. Reciever

    Reciever D! For Dragon!

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    my gosh you may be right, well hopefully a friendly member can come along and give some constructive criticism, I always welcome it.

    The argument has been made, no posts altered and no mess of quotes to keep track of. Others can judge one way or the other.

    To be fair, latitudes are really simple to service, nice little machine though great for what they are.
     
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