*** Official Alienware Notebook System Replacement Thread ***

Discussion in 'Alienware' started by Mr. Fox, Sep 3, 2015.

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Did Dell/Alienware handle your system exchange appropriately?

  1. Yes: extremely pleased with the swift manner they handled my warranty service and exchange.

    18 vote(s)
    30.5%
  2. Yes: pleased with the outcome, but resolution took too long and required a lot of effort on my part.

    21 vote(s)
    35.6%
  3. No: not happy with the downgraded system I received as an exchange, or there were other issues.

    10 vote(s)
    16.9%
  4. No: not happy because my warranty issue has never been resolved and nobody responds to my concerns.

    10 vote(s)
    16.9%
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  1. Batman5892

    Batman5892 Notebook Enthusiast

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    This had me laughing for a few minutes. It's good to find some humor out of our pain. I've about had it with waiting, but I can't really say anything since it's a replacement that's twice as powerful.
     
  2. fun498

    fun498 Notebook Consultant

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    It's a nice gesture (that's an understatement, this thing will be fantastic when they finally build them), it doesn't make up for them screwing up. You can't rent somebody an apartment, leave them out on the cold street for a few months, and then give them a house and make the frostbite go away (I know, ****ty analogy, but you get the point). They offered this before the 2 month debacle (possibly such a high model since they anticipated the delay), so everything since is on them. I gave them the benefit of the doubt for so long, but now I'm ready to take action.
     
  3. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Alienware has decided to take the system replacement approach, so I'm waiting to see what they are going to offer....Facebook rep said a refurb system but I haven't been given a spec sheet yet. I have had 2 sets of 780M SlIs replaced, 1 motherboard, 1 LCD, 1 bezel, 1 "other", and the LCD is still having those yellow spots/pressure marks in the corners. Can't wait to see how this is going to end. I've got my money on trying to shortchange me by trying to push an Alienware 17 R2/R3 on me.
     
  4. faiz23

    faiz23 Macbook FTW

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    Dell is still looking for a replacement....

    Dear faiz23,


    This email is to let you know that we are still waiting for the configuration on the exchange replacement process. We have escalated this situation and we will contact you back as soon as we get further information to provide you with. Please accept our apologies for the delay.


    If you have any questions or concern reply this email or send an email to alienhelp@dell.com.


    Thank you for your time.


    I hope you have a wonderful day.


    Michael_Dell

    Dell | Alienware Technical Support Specialist
     
  5. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Wow, you got an email directly from Michael Dell? That's not common. I don't know if they will have a machine to replace mine either...
     
  6. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    New 18 wiith 980M SLI should be the option offered. Anything less (17 R2/3) would be unacceptable rubbish no matter what GPU they use as an enticement... just won't cut it.
     
  7. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Facebook rep I should hear back today about a config. Given what I've read in this thread and my previous system exchange experiences...I'm not holding my breath.
     
  8. faiz23

    faiz23 Macbook FTW

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    ya....he laid off a bunch of reps and decided to do the job himself.
     
    TomJGX and Batman5892 like this.
  9. Batman5892

    Batman5892 Notebook Enthusiast

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    I was offered a new 18 with the 4910MQ and 970M SLI, but insisted on the 4940MX and 980M SLI and was approved. This is replacing my 3840QM and 680M SLI configuration, a heck of a jump. So I'm sure they'll be fair with the replacement, however I've been going through this process for 2 months now without an estimated delivery or even shipping date. So you are right, don't hold your breath, but you should be offered a decent replacement. Also, with mine it originally had only 675M SLI, I upgraded it to 680M SLI. However it had triple SSD's and blu-ray, my replacemental doesn't have as many bells and whistles. They should take care of you, it's just taking forever to come through.
     
  10. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    @abdullah_mag - not sure if you had seen this thread. I responded to your question in another thread.

    Out of curiosity, what is the excuse they are offering for not repairing what you have? No parts available? There is always wiggle room on a system exchange if you're willing to put up a fight to get equal or better.

    As others have pointed out, you're not getting equal or better. You are being offered a disposable machine that cannot be affordably serviced, upgraded or overclocked like the machine it is intended to replace. This is not a statement about the replacement offered, just an observation of clear facts as to how significant their differences are.

    You can upgrade your machine from 2012 to outperform the one you are being offered, and the replacement offered has fewer features. In addition to all of the above, it is more fragile and a nightmare to work on compared to what you have now.

    If you plan to let it go down without a fight, sell the replacement machine in the unopened factory-sealed box as brand new, never-opened, at put the money toward a real high-performance machine... One with sockets, slots, much higher stock performance, fully overclockable and without any crippling firmware or TDP limitations.

    http://ark.intel.com/compare/88195,88972,88969

    Here's a good example of a real high-performance notebook by 2016 standards, and it's about the same size as what you are being asked to give up, with more robust feature than what you had or what you are offered.

    https://biosmods.wordpress.com/2015/10/21/sky-x9/

    http://www.3dmark.com/3dm11/10415872

    http://valid.x86.fr/vp0t7t

    http://forum.notebookreview.com/thr...oenix-has-arisen.781814/page-68#post-10128793
     
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