*** Official Alienware Notebook System Replacement Thread ***

Discussion in 'Alienware' started by Mr. Fox, Sep 3, 2015.

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Did Dell/Alienware handle your system exchange appropriately?

  1. Yes: extremely pleased with the swift manner they handled my warranty service and exchange.

    18 vote(s)
    31.0%
  2. Yes: pleased with the outcome, but resolution took too long and required a lot of effort on my part.

    20 vote(s)
    34.5%
  3. No: not happy with the downgraded system I received as an exchange, or there were other issues.

    10 vote(s)
    17.2%
  4. No: not happy because my warranty issue has never been resolved and nobody responds to my concerns.

    10 vote(s)
    17.2%
  1. msri15603

    msri15603 Notebook Consultant

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    After waiting for a good 10 days I got this quote from Dell -_- @Vasudev @VICKYGAMEBOY

    Configuration changes:

    =====================

    - 8th Generation Intel(R) Core(TM) i7-8750H (6- Core, 9MB Cache, up to 4.1GHz w/ Turbo Boost)

    - 17.3" FHD (1920 x 1080) 60Hz Anti-Glare NVIDIA G-SYNC Enabled 300-nits IPS

    - LCD Back Cover - Epic Silver

    - 16GB, 1x16GB, DDR4, 2666MHz

    - 256GB PCIe M.2 SSD + 1TB 7200RPM HDD

    - NVIDIA(R) GeForce(R) GTX 1070 OC with 8GB GDDR5

    - Internal US/Int (Qwerty) Per-Key RGB Backlight Keyboard

    - Windows(R) 10 Home Plus Single Language, English
    - Microsoft Office Home and Student 2019
    - McAfee(R) Live Safe 12 month Subscription


    This will be a new system not a refurb one.
    I declined this system since, it is a clear downgrade from my system, 7820hk,120Hz Gsync, 32GB, 1TBSSD+1TBHDD, 1080 MQ
    They have asked me to wait for another week to get me a new config for a REFURB system again from their factory team as 15 R3 is EOL
    Damn you DELL.
    Sub par system for $5k
    Never going down the alienware route again even if I get a good config now.
    Screw them!
     
  2. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    They gonna throw you a few bones before they give you the good stuff lol.
     
  3. gt83vr6reHelp

    gt83vr6reHelp Notebook Consultant

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    This. Every company these days will try to give out as little as possible. Keep telling them it isn't good enough until you either get an exact equivalent of what you are owed or something better.
     
  4. msri15603

    msri15603 Notebook Consultant

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    Yeah.
    I am holding my ground and pushing for a system with better specs than what they previously offered. I got another reply from them today stating that they still don't have a matching refurb unit and their factory team will get back with another update after 2-3 Business days. I am really annoyed since the process began around 14 Jan.
    Piss poor service and a piss poor system. So much for my first Alienware experience. $4k wasted on this hot pile of garbage.

    They told me that the 15R3 and 15R4 are EOL now and they only have 17R5 for now. Does that mean I will be getting a new 17R5 after some wait since they offered me a new 17R5 previously or they'll be giving me a refurb 15R4?
     
  5. VICKYGAMEBOY

    VICKYGAMEBOY Notebook Deity

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    its not that long, ive waited almost half a year for a proper system, but yes you might get 17R5 if the factory team says ur model is not on production list..
     
    msri15603 likes this.
  6. msri15603

    msri15603 Notebook Consultant

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    Dell got back to me after promising either an exact match or an upgraded system due to them taking over a month for this whole process now.
    This is the system they offered me. I am very angry and dissatisfied right now please guide me what my best bet is or how to escalate this and get it resolved! @Vasudev @VICKYGAMEBOY and everyone else please



    REPLACEMENT SYSTEM CONFIGURATION
    Replacement System Model
    ALIENWARE 15 R3
    CPU
    Intel(R) Core(TM) i7-6700HQ (Quad-Core, 6MB Cache, up to 3.5GHz w/Turbo Boost)
    Memory
    32GB (2x16GB) DDR4 at 2400MHz
    HDD
    1TB PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage)
    Video
    NVIDIA(R) GeForce(R) GTX 1070 with 8GB GDDR5
    LCD
    15.6 inch UHD (3840 x 2160) IGZO IPS Anti-Glare 300-nits Display
    Wired Keyboard
    Backlit Keyboard, US/International
    Windows
    Windows 10 Home (64bit) Single Language English
    Wireless
    Killer 1535 802.11ac 2x2 WiFi and Bluetooth 4.1
    System Remark
    W10 Home Single/Minute scratches on A side
     
  7. Vasudev

    Vasudev Notebook Nobel Laureate

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    That's stupidity from Dell, I think they got your model mixed with very first Guinea pig release with even more problems than your Kabylake laptop. Ask them to verify the system specs and reject the request because Skylake is a downgrade rather than hefty upgrade.
    Post your original shipped config and the price in your post for more clarity.
    Don't pay any extra money for this model and if possible ask Dell to add 1 yr warranty if they don't have Kabylake in stock. That way its hefty upgrade and in case any problem arises the system is covered.
     
  8. msri15603

    msri15603 Notebook Consultant

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    Had a heated conversation with the supervisor and he told me now to provide a tax breakup invoice so that the finance team can look for systems with their partners depending on the tax amount and what not -_-

    I am no way accepting a piss poor system downgrade. I will keep pushing them and maybe take it twitter an be a pain in the a$$ for them!
     
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  9. Vasudev

    Vasudev Notebook Nobel Laureate

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    Just inform Dell support at twitter.
     
  10. VICKYGAMEBOY

    VICKYGAMEBOY Notebook Deity

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    first of all yes indian GST and import taxes have changed, but wth is this replacement config HQ for a HK ?? non sense, just send them the original purchase reciept or you send them a comparing pic.. with both config.. as much as i respected dell alienware, Indian Support teams are becoming horrilble sometimes, cant blame them, its all their Senior Heads who control like them.. "try to give a random cheaped out config" customer might accept.. wait for new config. dont accept until its same config or higher.. never go downgraded..
     
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