*** Official Alienware Notebook System Replacement Thread ***

Discussion in 'Alienware' started by Mr. Fox, Sep 3, 2015.

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Did Dell/Alienware handle your system exchange appropriately?

  1. Yes: extremely pleased with the swift manner they handled my warranty service and exchange.

    16 vote(s)
    29.6%
  2. Yes: pleased with the outcome, but resolution took too long and required a lot of effort on my part.

    18 vote(s)
    33.3%
  3. No: not happy with the downgraded system I received as an exchange, or there were other issues.

    10 vote(s)
    18.5%
  4. No: not happy because my warranty issue has never been resolved and nobody responds to my concerns.

    10 vote(s)
    18.5%
  1. kac.

    kac. Newbie

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    Well I finally got my offer after all those failed repair attempts.

    Alienware 17R5
    Intel Core 8th Generation i9-8950HK Processor (6-Core, 2.90 GHz,12 MB)
    32GB DDR4 2666MHz
    1TB 2.5inch SATA Hard Drive (7200 RPM) + 256GB Solid State Drive
    17.3 inch UHD (3840 x 2160) IPS Anti-Glare 300-nits Display with Tobii Eye Tracker
    NVIDIA GTX 1080 8GB
    Windows 10 Home 64bit English
    Killer 1550 802.11ac 2x2 WiFi and Bluetooth 5.0

    At first they tried to offer me the i7-8750H and 16GB DD4 at 2400mhz but I couldn't accept this since the whole year of owning the laptop I had 2400mhz ram but paid for 2666mhz and barely noticed... Same with the hard drive. I paid for one with a 64mb cache, but it came with a 32mb cache. They included an extra 256GB SSD which is quite small but its ok I guess for the mistake on their part. I just wish they could include a ssd with atleast 512GB (even swap out the sata for a larger ssd), and that gsync panel and the new per key lighting, like the razer blade. Everything else looks great. Thanks for you guys help. Really appreciate it.
     
    Last edited: Nov 14, 2018
  2. cruisin5268d

    cruisin5268d Notebook Evangelist

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    You don’t have to accept that offer. If you’re not happy with it then ask for those changes.


    Sent from my iPhone using Tapatalk
     
  3. kac.

    kac. Newbie

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    It's a great offer and I'm totally fine with it. Only thing is a 256GB drive is quite small for all the games I've got... And they say it's all they can offer due to it being equal or greater value to my current system. I'll just buy an evo and install it later. It's the gsync panel and the per key lighting that I wish they would include cuz I can upgrade everything else. The agent says he double checked with them twice already and that's the best they can do... My warranty is up in about 8 days and they say it'll be shipped out in about 3 days.. can't wait.
     
  4. hodgeMN

    hodgeMN Notebook Evangelist

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    Just a quick update on my replacement - it has been a while thanks to Dell....

    Original system 15r2
    6820HK
    512 nvme SSD
    3840x2160 screen
    16GB ram
    980M

    New system offered in early Oct:
    I9 8950HK
    1070OC
    512NVME, 1 TB HD
    16 GB ram
    3840x2160 Gsync screen

    I accepted it and it was supposed to ship on Nov 19 but has again been pushed to next week. I am happy with the replacement after going back and forth a few times on the CPU and screen but the continued delays due to building it are getting old. Come on Dell, 6 weeks to build a system???
     
  5. rinneh

    rinneh Notebook Prophet

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    Thats a huge upgrade tbh. But there are currently supply issues with intel cpus unfortunately
     
  6. hodgeMN

    hodgeMN Notebook Evangelist

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    Finally shipped. Should be here tomorrow morning.
     
  7. hodgeMN

    hodgeMN Notebook Evangelist

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    IMG_20181128_104405880.jpg IMG_20181128_104405880.jpg And the screen needs to be replaced. Luckily Dell had that part in stock. Seriously does Dell do any quality checking anymore? The screen had 4 patches of stuck pixels and horrendous light bleed.
     
  8. msri15603

    msri15603 Notebook Guru

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    So I have also requested a laptop replacement after 3 failed attempts to fix my temps & screen issue.
    Dell is yet to get back to me with a quote and I was wondering what kind of a system I might be offered?
    I am in India and they have told me that the system I'll be getting will be a refurbished one. My current configuration is i7 7820HK, 1080P 120Hz TN Gsync, 1080 Max-Q, 32GB, 1TB SSD + 1TB HDD.
    Also, I was meaning to ask that are the refurbished replacement units used laptops per se? or are these new laptops with just a refurbished label attached to them?

    I have a 15 R3
     
    Last edited: Jan 20, 2019 at 1:08 PM
  9. VICKYGAMEBOY

    VICKYGAMEBOY Notebook Deity

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    Be Patience they will give you new system mostly, the more you force the more they have chance of giving you refurbished, and there will be no label for laptop if its refurbished, only for motherboard and other components they will seal with REFURB yellow sticker.. i dint know there was a maxQ 1080 for 17R4.. 1TB SSD thats overkill lol.. you could have gone aftermarker parts.. the one which dell provides are not that good..
     
    msri15603 and Vasudev like this.
  10. msri15603

    msri15603 Notebook Guru

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    I have the 15 R3
    Any idea on the specification that I'll be getting?
     
    Last edited: Jan 20, 2019 at 1:08 PM
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