*** Official Alienware Notebook System Replacement Thread ***

Discussion in 'Alienware' started by Mr. Fox, Sep 3, 2015.

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Did Dell/Alienware handle your system exchange appropriately?

  1. Yes: extremely pleased with the swift manner they handled my warranty service and exchange.

    16 vote(s)
    29.6%
  2. Yes: pleased with the outcome, but resolution took too long and required a lot of effort on my part.

    18 vote(s)
    33.3%
  3. No: not happy with the downgraded system I received as an exchange, or there were other issues.

    10 vote(s)
    18.5%
  4. No: not happy because my warranty issue has never been resolved and nobody responds to my concerns.

    10 vote(s)
    18.5%
  1. Papusan

    Papusan JOKEBOOKS = That sucks! Dont wast your $$ on FILTH

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    You could ask them what is the maximum clock speed all cores for 7700Hq. But they are probably too stupid to understand that 6th and 7th Generation Intel® Core™ i7 Processors have exactly same IPC.

    [​IMG]
    https://www.aw-community.com/forum/topic/7016-overclocking-level-3-dimm-profiles/?page=2
     
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  2. hodgeMN

    hodgeMN Notebook Evangelist

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    I had some ebay bucks to burn, it was cheap, and wanted to test it out on my xps 9370. I have a graphics amp for my 15r2 and have used that since I got the 15r2. I really like the xps 9370; it has been nice taking that to class vs my 15r2! Although I imagine I will miss the performance once I have time to game again. The node is probably not going to cut it on my 35" 3440x1440 120 hz panel. The 15r2 overclocked to 4.1 with a GTX 1080 ti in the amp drove the panel well.
     
  3. hodgeMN

    hodgeMN Notebook Evangelist

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    Looks like the 7700hq tops out at 3.4 on all 4 cores. My 15r2 did 4.2 but I kept it at 4.1 for gaming. Anyhow. I am not going to accept anything other than a HK series CPU or full refund. After reading some reddit threads, other people have had similar problems that seemed to be resolved in their favor after going back and forth or escalating.
     
  4. Papusan

    Papusan JOKEBOOKS = That sucks! Dont wast your $$ on FILTH

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    I know 7700Hq can’t do more than 3.4GHz on all cores(fully locked down). Hence I posted pictures of Dells widely announced promised overclock speed on old 6820Hk. Of course you shouldn’t accept their Scam offer. Ask for refund and buy something else.
     
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  5. hodgeMN

    hodgeMN Notebook Evangelist

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    Thanks. I found the English version where it shows the 6820HK can dynamically overclock to 4.1. I will use that if needed. It is frustrating that the Dell rep would pull this crap when he knows better.
     
  6. cruisin5268d

    cruisin5268d Notebook Consultant

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    Ah gotcha, that makes sense. I've looked into the Nodes as a way to add 10gig and/or quad port gigabit ethernet or other non-GPU PCIe cards to add functionality to my system. There's finally a variety of TB3 cases to chose from on the market. As more and more companies release them hopefully the prices will come down a bit more.
     
  7. twin_prime

    twin_prime Notebook Enthusiast

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    After reading through this thread, it seems that most people are getting a 8950HK as a replacement for a 6820HK or 7820HK CPU. I have a 15R2 that Dell has agreed to exchange but they are being stubborn on the CPU and screen. My original specs were 6820HK, 3840x2160 screen, gtx 980m, 16gb ram, 512 ssd, 1 TB HD. The first offer included a 7700 hq, GTX 1060, lower whr battery, and a 1920x1080 screen. The ram and storage were the same. I declined. A week later they offered a 8750H, 1060 gpu, and a 1920 x 1080 screen 99 whr battery with the same storage and ram. I declined again stating that I need a system with an OC cpu and 4k screen. Any suggestions on how to deal with Dell on this?
     
  8. cruisin5268d

    cruisin5268d Notebook Consultant

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    Keep putting pressure on and be respectful and friendly. That seems to work for me.

    Also it will help in your case to provide screenshots or other evidence to support your request. They try to find equal or better performance but I’m also expecting equal replacement value in case I want to sell the system - I don’t want to take a lower grade that won’t fetch as much money.


    Sent from my iPhone using Tapatalk
     
  9. twin_prime

    twin_prime Notebook Enthusiast

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    Dell offered a new system 15r4 build with the following specs:
    8950HK
    16GB ram
    1070 OC
    256SSD
    1 TB HD
    3840x2160 gsync panel
    99whr battery

    I accepted this offer as it did have the HK CPU and 4k screen. Overall, it took a while but I am happy with the process.
     
  10. cruisin5268d

    cruisin5268d Notebook Consultant

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    Good - glad you got a deal you’re comfortable with!


    Sent from my iPhone using Tapatalk
     
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