*OFFICIAL* Alienware M17x R3/R4 Owner's Lounge Thread

Discussion in 'Alienware 17 and M17x' started by katalin_2003, May 4, 2012.

  1. MickyD1234

    MickyD1234 Notebook Prophet

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    The hat and the nice padded sticker (fits a phone great!) was dropped from the R4 :(. More cost cutting...
     
  2. Skye2

    Skye2 Notebook Evangelist

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    Sad to see the sticker and hat discontinued. :(
    I declined to get a replacement system sent because I know the replacement systems are refurbished and not new. I had a video card go out on an Inspiron and the rep said the replacement was new and It certainly wasn't. (There were dings in the bottom) I really wanted to like this system but the LEDs make the alienware what it is.
     
  3. J.Dre

    J.Dre Notebook Nobel Laureate

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    Anyone know?
     
  4. anseio

    anseio All ways are my ways.

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    Am I not understanding you correctly? Did you not just receive a supposedly brand new machine?

    Of course, the replacement should not be a refurbished setup. You didn't purchase a refurb, so should never be given one during your initial return period.
     
  5. Skye2

    Skye2 Notebook Evangelist

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    I purchased this computer new. When you opt for a replacement they send you a refurbished computer. The rep said the replacement would be new however I did not want to risk it.
     
  6. anseio

    anseio All ways are my ways.

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    What's there to risk? This isn't a replacement system because something happened 6mths down the road and the warranty is being used. This is a purchase that was sent to you broken. It's usually returned for a refund and repurchased new. To send a refub in this stage is to have overcharged you by hundreds of dollars and would be quite the scam and maybe even not legal.
     
  7. Skye2

    Skye2 Notebook Evangelist

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    It's what they do though and safer to return and order a new one.
     
  8. anseio

    anseio All ways are my ways.

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    I don't think it is what they do. See your previous post...

     
  9. Skye2

    Skye2 Notebook Evangelist

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    I do not trust the rep. They say new but you can't count on it being new.
     
  10. MickyD1234

    MickyD1234 Notebook Prophet

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    Shame you'll never know. I've dealt with dell for laptops for a few years and there is a sure fie way you know if your getting a refurb or a replacement. For a refurb the guy will read you out the specs and you agree them before they send it. If all the parts are the same or better you don't get to change it. For a replacement the call will be transferred to a sales agent who will build the replacement for order, to agreed specs. For some reason they always seem to prefer to just refund and ask you to reorder if it's within the return period.

    This was in the US and UK and other countries may do it diferently :rolleyes:
     
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