*OFFICIAL* Alienware m17 Owner's Lounge

Discussion in '2015+ Alienware 13 / 15 / 17' started by ssj92, Jan 11, 2019.

  1. etern4l

    etern4l Notebook Deity

    Reputations:
    159
    Messages:
    1,017
    Likes Received:
    371
    Trophy Points:
    101
    So good news this one came from Realtek Audio - I haven't seen that before. Keep reducing your undervolt by 5mV and see if that helps stabilise things, and check any new dumps. The most important info is the Image/module name.

    If it is just Realtek related, you can disable Realtek sound card in device manager and see if that stabilises the system.

    Worst case scenario if you can't return the laptop, you get yourself an USB sound card.
     
    Last edited: Jun 17, 2019
    FXi and Flying Endeavor like this.
  2. Flying Endeavor

    Flying Endeavor Notebook Consultant

    Reputations:
    54
    Messages:
    217
    Likes Received:
    123
    Trophy Points:
    56
    Okay, I rolled back the driver update for the HD Audio, now I am running into a different BSOD. The error is still Driver Power State Failure.

    "
    IMAGE_VERSION: 10.0.18362.1
    STACK_COMMAND: .thread ; .cxr ; kb
    FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
    BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
    PRIMARY_PROBLEM_CLASS: 0x9F_3_ACPI_IMAGE_pci.sys
    TARGET_TIME: 2019-06-20T16:26:02.000Z
    OSBUILD: 18362
    "
    "
    FAILURE_ID_HASH_STRING: km:0x9f_3_acpi_image_pci.sys
    FAILURE_ID_HASH: {20ddeb92-07eb-ebdc-bd08-44da71ffbd68}
    "
     
  3. etern4l

    etern4l Notebook Deity

    Reputations:
    159
    Messages:
    1,017
    Likes Received:
    371
    Trophy Points:
    101
    Doesn't tell me much, can you somehow post the whole thing?
     
  4. Flying Endeavor

    Flying Endeavor Notebook Consultant

    Reputations:
    54
    Messages:
    217
    Likes Received:
    123
    Trophy Points:
    56
    "
    BIOS_VERSION: 2.0.4
    BIOS_DATE: 04/29/2019
    BASEBOARD_MANUFACTURER: Alienware
    BASEBOARD_PRODUCT: 0N8F19
    BASEBOARD_VERSION: A00
    DUMP_TYPE: 1
    BUGCHECK_P1: 3
    BUGCHECK_P2: ffff9c8f26d6f060
    BUGCHECK_P3: ffff9b8131c67c00
    BUGCHECK_P4: ffff9c8f3d9c4b30
    DRVPOWERSTATE_SUBCODE: 3
    IMAGE_NAME: pci.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 0
    MODULE_NAME: pci
    FAULTING_MODULE: fffff80580d70000 pci
    CPU_COUNT: c
    CPU_MHZ: 8a0
    CPU_VENDOR: GenuineIntel
    "

    CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: AA'00000000 (cache) AA'00000000 (init)
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    BUGCHECK_STR: 0x9F
    PROCESS_NAME: AWCC.Background.Server.exe
    FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
    BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
    PRIMARY_PROBLEM_CLASS: 0x9F_3_ACPI_IMAGE_pci.sys
    "

    Well, one problem after another. I would send you a PM with the whole thing.
     
  5. etern4l

    etern4l Notebook Deity

    Reputations:
    159
    Messages:
    1,017
    Likes Received:
    371
    Trophy Points:
    101
    Image name: pci.sys :(

    That obviously doesn't look good. Have you tried clean installing windows? There is some info in that process in my BSOD thread.

    Clean install, dial down UV to a very Conservative number like - 120mV. Any BSODs you just need to try to fix the repaste or return.
     
    Vasudev and Flying Endeavor like this.
  6. Flying Endeavor

    Flying Endeavor Notebook Consultant

    Reputations:
    54
    Messages:
    217
    Likes Received:
    123
    Trophy Points:
    56

    I would attempt to troubleshoot with both HID and DELL.. I am hoping a simple update or possible rolling back an update would fix the problem..
     
  7. etern4l

    etern4l Notebook Deity

    Reputations:
    159
    Messages:
    1,017
    Likes Received:
    371
    Trophy Points:
    101
    Good luck then. Realise nobody else is having these issues. Best reinstall Windows (download an image from Dell), and if you don't brave cleaning up the likely repaste mess on your own then I'm out of ideas. It could be just that they messed up the pads and something is overheating causing this instability.
     
    Flying Endeavor likes this.
  8. Flying Endeavor

    Flying Endeavor Notebook Consultant

    Reputations:
    54
    Messages:
    217
    Likes Received:
    123
    Trophy Points:
    56
    Alright, contacted DELL a few days back and they did some adjustments and repairs to my software, redownloaded some updates and I did not notice any issues nor enountered any more BSODs. I have just installed all the latest updates from the DELL website, hopefully no issues would arise. I am now also experimenting with undervolting and I am quite satisfied with the results. My CPU would spike up to 100 Degrees Celsius whilst the game is loading but once in-game, it is maintaining the temperatures at 85 Degrees and below. I would just keep my BF5 settings to Med-High 1080p to ease the load on my hardware and maintain good FPS, and no issues so far running my other games, they run like a charm on this laptop so I am quite happy.
     
    Ultra Male likes this.
  9. Vasudev

    Vasudev Notebook Nobel Laureate

    Reputations:
    6,515
    Messages:
    10,066
    Likes Received:
    7,369
    Trophy Points:
    931
    I suspect LM has dried or buggy firmware. I repasted my cousin's HP Omen laptop and AiDA64 CPU test showed 70-78C and running both CPu,Cache, RAM and GPU would spike the temps to 96C even with undervolting to -105mV on 7700HQ. The reason I found was, CPU fans slows down considerably while GPU fans runs at max speed. Here's the odd issue, GTA 5 at medium settings at FHD (Lack of RAM prevented me to test High settings, I asked my cousin to buy more RAM and big SSD) never caused CPU temps above 80C and GPU temps at 55-65C w/o VSYNC. With VSYNC ON, CPU is at 67-73C while GPU is at 62C.

    Just feel the air especially in bottom vents that CPU fans slow when CPU+GPU load is initiated. Its just a experiment.
     
    Rei Fukai and Flying Endeavor like this.
  10. phq

    phq Notebook Enthusiast

    Reputations:
    5
    Messages:
    11
    Likes Received:
    5
    Trophy Points:
    6
    Has anybody seen the cpu/gpu assembly in the wild yet which can be purchased? Can it be ordered with a part number?

    Thanks.
     
Loading...

Share This Page