*OFFICIAL* Alienware Area-51M R1 Owner's Lounge

Discussion in '2015+ Alienware 13 / 15 / 17' started by ssj92, Jan 8, 2019.

  1. Vasudev

    Vasudev Notebook Nobel Laureate

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    How? Is it premium Pro Support or standard warranty w/o phone support? 300$ is the price for 1 yr warranty extension which was quoted by Dell for my AW and opted out of it.
     
  2. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I know man, they told me 2 year extension is $250 USD and 3 year is $270 so the 3 year was a non-brainer. Done through Dell Dubai with their tech company that they use for system replacement, parts, and warranty named REDINGTON

    it is the next business day on site support as you have seen in the description that I posted above.
     
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  3. Halewafa

    Halewafa Notebook Geek

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    Nice, I also extended mine after reading all these issues. I have one of the "first batch" laptops and have been gaming a lot on it overclocked and running benchmarks with no issues so far, hopefully thats a sign that she'll keep chugging along for a long time.
     
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  4. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I am assuming like me, you didn't update your VBIOS right?
     
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  5. custom90gt

    custom90gt Doc Mod Super Moderator

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    I updated the VBIOS and never had an issue. Even after playing the Division 2 and hundreds of benchmarks.
     
  6. Halewafa

    Halewafa Notebook Geek

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    I updated both the BIOS and vBIOS the day they were released, I've played a good 30+ hours of gaming w/ overclocked settings on both the CPU and GPU since then with no issues.
     
  7. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    oh, I wasn't aware you had an Area-51m, I thought you only had an XPS 15. Good to know
     
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  8. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    So I guess it's not the VBIOS that was the issue of the machines burning but just a matter of luck?
     
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  9. Halewafa

    Halewafa Notebook Geek

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    Yup, it's sure looking that way! I feel like if mine had any issues it would have shown up at this point.
     
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  10. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Thanks a lot for the confirmation bro.

    @custom90gt If you remember, the first unit I got, I refunded the next day due to the U key popping out and I didn't want to wait for warranty repair after spending so much money, they had no stock available but one display unit which I grabbed. I guess since that machines was on all day long for days, I'm going to go ahead and update my VBIOS
     
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