*OFFICIAL* Alienware Area-51M R1 Owner's Lounge

Discussion in '2015+ Alienware 13 / 15 / 17' started by ssj92, Jan 8, 2019.

  1. garyfl

    garyfl Notebook Consultant

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    Yeah, my rage started to boil once they said 100.c was fine cos its a gaming laptop, haha, I said to them that it's pretty embarrassing for dell that their flagship product cannot even perform 40% of its intended performance and runs so hot. Yep, like talking to sand and hoping it blows in another direction other than your face, you have no control over the situation. I am severely disappointed. Damn.
     
  2. mason2smart

    mason2smart Notebook Virtuoso

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    I made sure the screw was looser. Only way to reduce bending was to loosen it to the point the drive was not secured whatsoever.
    @hmscott
     
  3. S.K

    S.K Batch 80286

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    Dell support guys are mostly clowns who are under qualified for their jobs. So don't mind their ridiculous answers. They don't matter. What matters is that you get things your way. If you're having thermal issues, you could ask them for a new machine. If 30 days have already gone and system is not usable, go for heat sink replacement and delid that 9900K pronto! You'll do yourself a big favor.

    Put a few warshers under it and call it a day. Put some thread locker on it as well to make sure that it doesn't come off. Loctite blue works great! Seems like your NVMe socket is not perfectly vertical.
     
    Last edited by a moderator: Jul 25, 2019
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  4. mason2smart

    mason2smart Notebook Virtuoso

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    If I put washers under it it will be angled vertically in the socket.
     
  5. S.K

    S.K Batch 80286

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    That's the point. If it's bending then the socket is not soldered to the motherboard perfectly vertical. And that little angle makes no difference as far as connection goes, even if the socket was vertical wrt the motherboard.
     
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  6. Saryon1

    Saryon1 Notebook Enthusiast

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    So you recommend going with the "stock" thermal solutions for the CPU and GPU? I'm skilled enough to do a repaste/repad if and when that time comes, I was just hoping to not have to right out of the box. Is there any thermal upgrade you would suggest from HID?
     
  7. mason2smart

    mason2smart Notebook Virtuoso

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    Given this and the speaker issue should I just call Dell and let support deal with it? @hmscott

    What size washers would I need?
     
    Last edited by a moderator: Jul 25, 2019
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  8. DeeX

    DeeX THz

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    This happens to me as well. Well, the heatsink bends when its mounted.
    It annoyed me because I looked and it would lift the pad off the chips. :(
    Where are you all getting the sinks from?
    I was thinking of trying a different sink.
     
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  9. mason2smart

    mason2smart Notebook Virtuoso

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    The drive is also bending. The standoff left an impression in the bottom of the 960 pro I pulled out from the pressure
     
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  10. VoodooChild

    VoodooChild Notebook Evangelist

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    I'm using the Dell default heat sinks for both my nvme drives and I can confirm that mine is not bending at all, I've opened up my system multiple times. I'm using the .5mm pads however, not the thick ones.

    Sent from a Galaxy S9+
     
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