*OFFICIAL* Alienware Area-51M Owner's Lounge

Discussion in '2015+ Alienware 13 / 15 / 17' started by ssj92, Jan 8, 2019.

  1. EepoSaurus

    EepoSaurus Notebook Evangelist

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    I have had my laptop for 4 days and it's been excellent. No offense guys but this doesn't go faster if you get mad and complain endlessly. If they owe you an 8 pipe heatsink then give them time to sort it out. I've been waiting since january 13th. I paid in full on that day and my laptop is everything I've hoped for so far. The cooling is much better than i thought it would be and the gaming performance is excellent. The build quality is amazing and ram speed is something that can get sorted out. This thing is crazy expensive and i get being worked up to an extent but it's weird to see all the complaints from guys who don't have the laptops and announce repeatedly that they want to cancel their orders or will cancel their orders or moreover won't buy the laptop at all. Their customer service has sucked for years and they have no idea what everyone else is doing. I just ordered mine from the website and i probably overpaid but it came exactly as i ordered it and 3 days early. Hard to be mad.

    I appreciate everyone standing up for themselves about the heatsinks and i hope it gets settled amicably. We are all grown ups. We don't have to tell one another about every purchase we make or may make. Now i am going to order a pizza or maybe i won't!
     
    Sherif_k, Fire Tiger, steberg and 8 others like this.
  2. gthirst

    gthirst Notebook Consultant

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    Then they need to correct the website and send a notification informing buyers of this error. They also need to not move slow as molasses on this problem, as people are continuing to order unbeknownst to the error. When you are buying high end consumer tech, you expect the mouths that are moving to sell the item to be giving accurate and knowledgeable info.

    I'm still rather indifferent if the product is functioning fine, but they certainly need to make a statement. I'm already cautious of the unit that is arriving Monday. The order process was terrible, the customer service was brutal, the misinformation, delays, lack of communication, etc. was atrocious. I'm just a few poor benchmarks or headaches away from walking away from this company forever since the competition has viable attractive options.

    I doubt my feelings are unique and I don't feel as though they are overreactions. It is just a laptop after all.
     
  3. turbo87

    turbo87 Notebook Guru

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    Papusan and Mr. Fox like this.
  4. EepoSaurus

    EepoSaurus Notebook Evangelist

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  5. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    He choose to have it repaired ? Obviously he did the damaged himself. Who in their right mind would want a new laptop repaired after less than a week of delivery? Even a fanboy would return for a replacement if it's a defective.

    No F for him
     
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  6. EepoSaurus

    EepoSaurus Notebook Evangelist

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    Not the guy. The laptop. Haha
     
  7. Terreos

    Terreos Notebook Deity

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    This is all I really want at the end of it all too. If it works as intended I won't raise any hell over a heatsink or anything else. Totally agree they need to either say it was never 8 to begin with or tell us they're saving it for the 10,000 series cpu. Just be honest and there will be less backlash.

    Oh and just fire Alienware System Specialist. The man is just a liar.
     
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  8. carlodelmazo

    carlodelmazo Notebook Guru

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    Agree, the dude did something he just burn the laptop somehow is my guess, anyway, clearly he will get a new replacement for sure, unless is visible what happened.

    Idk if someone is around Twitter reading the thread but it’s quite hilarious at some parts.
     
  9. Darkhan

    Darkhan Notebook Deity

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    Normally when you call in and say smoke came from the system, they want it back immediately the last thing they want is someones house burning down over a bad system.

    Most likely he did not undo the battery and touched the motherboard with a screwdriver.
     
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  10. Rei Fukai

    Rei Fukai Notebook Deity

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    I agree with you BUT the way Dell communicates and works with people is not exactly encouraging, especially for old AW users. Not to mention the false advertising and paying more than 3k for a completley locked down system without desktop options, just parts. It does perform, but you cannot tinker with it cause Dell still holds this beast hostage by firmware. Until Prema can unlock this thing it would be the same to buy an Aurora desktop from AW.

    And I don't think you would buy an Aurora PC for the raw performance.... it gets outperformed by self built PC sometimes with lesser components. And I get AW cause it's an incompatibility issue, to lock down the system so people don't brick them with OC'ing and stuff. But by having a small window pop-up saying whenever you OC any incompatibility issues are for the user, you remove a lot of strain to cater only to the mainstream of the market (cause let's be hones, if they knew their customers, they wouldn't have axed MXM and LGA in the first place)

    It's not neccesarily the machine that is the problem, it's the laptop, hype surrounding it and the bragging about stuff azor cannot back-up and tries to backtrack sets people off. I get what you're trying to say. I'm lurking the forums myself for the 51m cause eventually my R5 needs an replacement BUUUUT having seen how azor communicates and eurocom released an gtx mxm based machine once again Dell pushed me (personally) away.

    But I agree 100% with you, I'm just still skeptical about how sketchy Dell and Azor handles the for example non-existent magic 8 pipe heatsink debacle (like how he bragged about the 180watt vbios) and this year he bragged again that the GPU is going the get a TDP increase. But with their Q&A assurance, I doubt the 7 pipe heatsink would handle it. Looks like the heatsink is running almost out of capacity (due to the i9) already and looks like how the R5 came out in the beginning. But that is my opinion about it (being an R5 user)

    When can we expect another great tuning guide/tips from you ? Do you have plans for the 51m would look forward to you tuning and Ocing it.
     
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