*OFFICIAL* Alienware Area-51M Owner's Lounge

Discussion in '2015+ Alienware 13 / 15 / 17' started by ssj92, Jan 8, 2019.

  1. VoodooChild

    VoodooChild Notebook Evangelist

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    I have always asked the technician to let me do the servicing personally and make him sit down, grab a cup of tea and play with my pets. And, it has always worked. Most technicians don't have a prior experience with a brand new AW system anyway so they're very happy to oblige and learn a few things along the way. And this is from a 10+ experience with a AW usage. Try it.

    Sent from my SM-G965F using Tapatalk
     
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  2. HaloGod2012

    HaloGod2012 Notebook Deity

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    i dont want him to sit with me lol. i want him to drop the part off and let me send the old one back to dell myself.
     
  3. pathfindercod

    pathfindercod Notebook Deity

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    Being an older guy I still read the # as pound and say it out loud instead of hashtag. So that always struck me funny as I read it “pound me too”.
     
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  4. VoodooChild

    VoodooChild Notebook Evangelist

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    Why don't you let him baby sit your three kids as you go about repairing the system? :)

    But seriously, those guys have to report to Dell immediately after the service is complete updating the health of the system. You will have to sign their report sheet as well. So, sending them right away will put their job under jeopardy. Let then hang out with you for a while, you sound like a cool gent. ;)

    Sent from my SM-G965F using Tapatalk
     
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  5. DeeX

    DeeX Liquid Hz

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    Some parts you can request "parts only service" but you have to usually get some manager approval at Dell and also have to convince them that you have the skills and experience to fix it yourself.
     
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  6. jks87

    jks87 Notebook Enthusiast

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    Okay. So I have the worst experience ever with any purchase and this computer.. what's status on other people's computers? Are they reliable?

    I ordered mine March 4. Then it was three weeks delayed deliver in April. Then it broke down after two weeks. Now it's been for repair for a full month. Now they ask if I want a replacement unity which can take up to 4 weeks.

    So that would be three months to get it! And I would be afraid if it breaking and go through it again.

    Outrageous service and they don't offer any compensation. I mean three months after buying? With risk of it breaking again because. Who knows?

    I'm going to get an msi raider and settle for less.

    Before I do that:

    Has anyone used this system more than a month?
     
  7. frankieo11

    frankieo11 Notebook Consultant

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    Hey guys, I see most people have the white instead of the black. How prone to dirt/fingerprints is the white? Is it a problem?
     
  8. Expje87

    Expje87 Notebook Geek

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    2 months and not a single problem so far
     
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  9. jks87

    jks87 Notebook Enthusiast

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    Good to hear.

    I am ordering a new one from Hid or Xotic if any of them have them in stock, and get money back from Dell. I noticed price has dropped a few hundred dollars.. So I save money buying a new one and getting money back over waiting a month for a return.

    What I dislike is they said they would give me discount on their store and all sorts of things on the phone. which never happened. So going through another seller. Xotic seems really nice.
     
  10. pathfindercod

    pathfindercod Notebook Deity

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    I don’t knowing any manufacturer that offers “compensation”. Dell even offers financial incentive sometimes if you try to return within 30 days.
     
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