*OFFICIAL* Alienware 17 R4 Owner's Lounge

Discussion in '2015+ Alienware 13 / 15 / 17' started by katalin_2003, Oct 24, 2016.

  1. Pete Light

    Pete Light Notebook Deity

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    Good for you and congratulations! :)

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  2. Pete Light

    Pete Light Notebook Deity

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    Open the back cover and unplug them and just tape them against the internal structure. They are easily accessable so no further dismantling is required

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  3. l4k3rkb

    l4k3rkb Notebook Consultant

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    So my experience with Dell's On-Site service (contracted by Worldwide TechServices)...
    So my issues were cosmetic damage that was there when I opened the machine, a blue dot on the display, overheating, and battery drain even when plugged in. First guy replaced the battery and screen, but the distance between the bezel and the screen was... less than acceptable. He also messed up the left bottom tron, causing it to be blue when turned off and pink when blue in AlienFX. He didn't even have the necessary items to fix the other issues, what a joke. So, after much arguing and shouting over email with Dell they finally got another guy who retaped the display, repasted CPU/GPU, and fixed the LEDs. I originally e-mailed Dell on NOVEMBER 14th, bringing Dell's time to get this fixed to 59 Days! I envy the guy above who got everything fixed easily.
     
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  4. quickie

    quickie Notebook Evangelist

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    Sorry you had a bad experience, the one before that the dude had the whiskey shakes, he broke my WiFi connections on the card, he broke the connector for the track pad, he cracked the plastic frame on the laptop, he ripped a Tron light and after replacing the keyboard, I watched him put only 5 of the 7 heat sink screws in, coud not figure out how to get everything back in and had a few screws left over after putting g it back in. Once he had it all smashed together he tried to boot the laptop... didn’t boot at all. Called Dell told them the motherboard was broke and he needed a new one and left my house with my laptop in pieces. I called dell and after 30 minutes of *****ing a had a new laptop on the way...lol
     
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  5. Pete Light

    Pete Light Notebook Deity

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    Lol half of them at least are monkeys, fortunately the guy in our area is very good so I've actually let him work on my XPS a couple of times rather than just give me the parts. No one works on my Alienware though but me :)

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  6. nedooo

    nedooo Notebook Consultant

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    Now we got full non horror story with Dell, it turns out just another one HORROR STORY with happy end :)
     
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  7. quickie

    quickie Notebook Evangelist

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    Lol there is always horror stories, we just have to cherish be few fairy tales we get.
     
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  8. iunlock

    iunlock 7820HK @ 5.1GHz

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    Hey all, hope everyone is having a great new year...I've been here, always reading, but I've been traveling for the holiday's. Busy time of the year for sure.

    I've been tuning my system (17R4) to try and get it to stick at 4.8GHz, so that's what I've been up to along with working the magic on other systems... fun stuff.
     
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  9. Wiz bit

    Wiz bit Notebook Consultant

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    Glad you had a good experience. I’ve also had many positive experiences with dell.

    Much rather dell fix it, the next day, given I’ve already paid a sizeable amount of money, then pay for someone else to do it. And besides, if the real issue is a faulty cpu re overheating, paying someone else to repaste won’t fix the issue anyway, or at best hide the issue for a while.
    I’d rather people use their included warrantys so dell feel the pain - might prompt them to take action quicker to fix the issue (new revision)
     
  10. Pete Light

    Pete Light Notebook Deity

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    I agree with you except for the "if the real issue is a faulty cpu re overheating"? What evidence do you have to support that?

    I've never seen a case posted from anyone which has been proven to be the chip and cannot be resolved but correctly cooling it, I suspect this is exceptionally rare or even impossible.

    Dell QC on the parts are very good and on the assembly, errr, as bad at l as the others at least I guess! ;)

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