*OFFICIAL* Alienware 13 R3 Owner's Lounge

Discussion in '2015+ Alienware 13 / 15 / 17' started by katalin_2003, Oct 24, 2016.

  1. Rannochuk

    Rannochuk Notebook Enthusiast

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    My delivery is is 28th March, I thought it was 1-3 days. I'll be chasing the rep lol
     
  2. icey_haj

    icey_haj Notebook Consultant

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    I've not seen anyone else report this. What details does hwinfo give about your panel?

    Sent from my Nexus 5X using Tapatalk
     
  3. cn555ic

    cn555ic Notebook Deity

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    That's totally not normal. Get it addressed
     
  4. maxdd04

    maxdd04 Newbie

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    hi. anyone knows why shadowplay is not working on this laptop?

    Enviado desde mi KIW-L24 mediante Tapatalk
     
  5. espncommentator

    espncommentator Notebook Enthusiast

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    My laptop came with dead keys so the alienware support rep recommended me to update the bios. The new bios bricked my system that just came in today. I'm beyond furious now.

    edit: Alienware Technical Support is much better then the order support team at Dell. They are having someone come on-site to replace both my motherboard and keyboard in the next two days. I am less upset and ended up being really pleased with the technical support from Alienware.
     
    Last edited: Feb 21, 2017
  6. LancerEvoX

    LancerEvoX Notebook Evangelist

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    Just installed my new SSD but I noticed I always have some problems putting the back cover back on. It tends to always bulge near the top midde of the case where the screw is even after snapping down all the clips.

    EDIT: Whoever installed the original drive put the screw in at a slight angle. The hole is like that now. I tried removing it to try to fix it but it's just that way now. Hopefully this won't be an issue in the future.
     

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    Last edited: Feb 21, 2017
  7. cn555ic

    cn555ic Notebook Deity

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    Make sure to order some Grizzly Kryonaut and have it next day delivery so you can have the tech repaste the heatsink with some premium paste instead of their paste stamps they use.
     
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  8. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Reinstall graphics driver after wiping with DDU.
     
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  9. espncommentator

    espncommentator Notebook Enthusiast

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    Good call. I just ordered some off Amazon.

    I needed new thermal paste for my desktop also since my i7 6700k hits 85 degrees too. I need to repaste I think since it runs too hot.

    edit:

    Turns out my part order is delayed until the first of March. I am just resigned to get ****ed by Dell and their poor quality assurance. 2 week delay on getting the laptop and it came with broken keys. Then the BIOS bricks my system. Then another week just to get the parts in when they promised me a two day turn around. Ugh never again Alienware
     
    Last edited: Feb 22, 2017
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  10. cn555ic

    cn555ic Notebook Deity

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    Damn. Sucks balls.
     
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