NP9870-S (P870DM-G) - Nvidia GTX 980 - Crashing

Discussion in 'Sager and Clevo' started by Krileon, Jul 16, 2016.

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  1. Krileon

    Krileon Notebook Guru

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    My previous topic http://forum.notebookreview.com/threads/np9870-s-p870dm-g-nvidia-gtx-980-overheating.789202/ found faulty hardware. Its been quite a few months and I'm back to having issues again, but doesn't appear to be the same problem. I now am getting the following (in the order specified below).

    ERROR LOG 1
    Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
    Faulting module name: dwmcore.dll, version: 10.0.10586.494, time stamp: 0x5775e327
    Exception code: 0xc0000602
    Fault offset: 0x00000000000d04ff
    Faulting process id: 0x19a4
    Faulting application start time: 0x01d1df8c695fd20c
    Faulting application path: C:\Windows\system32\dwm.exe
    Faulting module path: C:\Windows\system32\dwmcore.dll
    Report Id: 9c917736-d3e0-48a9-be77-9f5d14dd10f4
    Faulting package full name:
    Faulting package-relative application ID:

    ERROR LOG 2
    Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
    Faulting module name: dwmcore.dll, version: 10.0.10586.494, time stamp: 0x5775e327
    Exception code: 0xc0000602
    Fault offset: 0x00000000000d04ff
    Faulting process id: 0xde4
    Faulting application start time: 0x01d1df8c69b44ebd
    Faulting application path: C:\Windows\system32\dwm.exe
    Faulting module path: C:\Windows\system32\dwmcore.dll
    Report Id: 01ff835f-bed6-4a80-95b5-c65ffc563e8d
    Faulting package full name:
    Faulting package-relative application ID:

    ERROR LOG 3
    Display driver nvlddmkm stopped responding and has successfully recovered.

    ERROR LOG 4
    Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
    Faulting module name: dwmcore.dll, version: 10.0.10586.494, time stamp: 0x5775e327
    Exception code: 0xc0000602
    Fault offset: 0x00000000000d04ff
    Faulting process id: 0x1d8c
    Faulting application start time: 0x01d1df8c69d7e307
    Faulting application path: C:\Windows\system32\dwm.exe
    Faulting module path: C:\Windows\system32\dwmcore.dll
    Report Id: 776f8a23-3cd0-4abe-8059-5a145b981e92
    Faulting package full name:
    Faulting package-relative application ID:

    ERROR LOG 5
    Faulting application name: ShellExperienceHost.exe, version: 10.0.10586.494, time stamp: 0x5775e94c
    Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10586.494, time stamp: 0x5775e900
    Exception code: 0xc000027b
    Fault offset: 0x0000000000517ad4
    Faulting process id: 0x10dc
    Faulting application start time: 0x01d1df89e40a95d0
    Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
    Report Id: 71603bc4-502f-4a00-8e85-062ca0469284
    Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: App

    ERROR LOG 6
    Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
    Faulting module name: dwmcore.dll, version: 10.0.10586.494, time stamp: 0x5775e327
    Exception code: 0xc0000602
    Fault offset: 0x00000000000d04ff
    Faulting process id: 0x19b8
    Faulting application start time: 0x01d1df8c69fbf3a5
    Faulting application path: C:\Windows\system32\dwm.exe
    Faulting module path: C:\Windows\system32\dwmcore.dll
    Report Id: 20c13e02-6968-46e7-80cc-4a19930f894e
    Faulting package full name:
    Faulting package-relative application ID:

    This happens while playing Elder Scrolls Online as windowed fullscreen. It only started happening after installing windows update KB3172985.

    The screen flickers black then crashes and never recovers the driver. I suspect the driver cash maybe just a symptom of whatever problem this is, but I'm not sure. There's not much information about it. Any ideas what to look for? Revert the windows update?
     
  2. Krileon

    Krileon Notebook Guru

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    Uninstalled KB3172985 and issue persists.
     
  3. bloodhawk

    bloodhawk Derailer of threads.

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    Have you tried using DDU to clean the drivers in Safe Mode and then reinstall one of the recent ones?
     
    Last edited: Jul 16, 2016
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  4. Krileon

    Krileon Notebook Guru

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    No, but will give that a try now.
     
  5. Krileon

    Krileon Notebook Guru

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    There was no change. It's just like my previous issue. Last time it consistently failed at 70c. Now it's consistently failing at 78c. Soon as it hits 78c if crashes. Attached are my HWINFO logs.
     

    Attached Files:

  6. bloodhawk

    bloodhawk Derailer of threads.

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    Alright, which drivers are you using currently? Will you be able to DDU Clean once more and install 368.25 ? Only install the drivers+Physx and nothing else. (unless you need HDMI Audio)

    There is a chance that some component on the GPU is getting over heated (MOSFET/VRM).

    Also does it happen at random intervals? Or about the same duration into the game?
     
  7. Krileon

    Krileon Notebook Guru

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    I installed 368.81 after having the issue. Then DDU clean and installed it again, but issue persists. The issue started before updating anything other than windows. Nothing else has changed on the system and began failing. It seams like random intervals and completely related to the GPU temperature. Each log shows it consistently failing at 78c just as it did before at 70c.

    In log_2.csv it fails on line 84. The temp is 78 at that point and the voltage goes from stable (the entire time up to this point) 1.143 to 1.106. The GPU clock does the same with a stable 1227.7 to 1189.3. Maybe the thermal throttling is never kicking in and failing at that point?
     
  8. bloodhawk

    bloodhawk Derailer of threads.

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    Well, certain drivers push the GPU a certain way, that is why suggest trying out an older driver (like 368.25, pretty stable). A while back Overwatch would give me black screens at anything over +75Mhz on the core, with the current drivers i can easily do anything i want at the clocks in my signature. Certain drivers are just weird.
    And the thermal throttling only affects the GPU core and not the other components. So if a VRM starts over heating , you will not know until the component either completely fails or starts crashing the card.

    I would definitely suggest trying an old driver version, preferably 368.25, and if that also doesn't help, then taking the heat sink off of the GPU and re-pasting. And while at it making sure that the thermal pads are making proper contact.
     
    Last edited: Jul 16, 2016
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  9. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    If you press FN+1 and max out the fans does the crashing stop? Remember, the only GPU temperature sensor we have is the core. The core can be cold and still having something else getting too hot.
     
  10. sirana

    sirana Notebook Deity

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    Just to make sure, you can play other games consistently stable for hours?
     
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