Np9377 Failure/ Fire

Discussion in 'Sager and Clevo' started by yeoldegamer1979, Jan 16, 2019.

  1. yeoldegamer1979

    yeoldegamer1979 Notebook Guru

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    And I apologize if I misunderstood. When I made my purchase originally it was directly through Sager's website.

    The response I received was neutral and respectful, and I appreciate (and have seen many times) that you make a genuine effort. I would politely suggest some sort of policy suggestion is put in place for something like this instead of "Sorry, your laptop warranty expired on ........"
     
  2. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Yea, I was asking what company you bought the Clevo/Sager unit from.





    Meaker should be able to sort you out, hopefully.
     
  3. Meaker@Sager

    Meaker@Sager Company Representative

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    I see so it was more the tone and bluntness with the lack of advice as to your options? Was a paid repair service offered?
     
  4. Chastity

    Chastity Company Representative

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    For example, Asus policy is to auto extend any warranty 90 days, because having a device fail just after expiration is a PR nightmare. BestBuy, otoh, is draconian.
     
    jaybee83 likes this.
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    Fire is likely usually down to the main VRM input suffering a failure. This can be due to surges, cooling or failure of the VRM chip.
     
  6. Marvin H Muckley III

    Marvin H Muckley III Notebook Consultant

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    I don't see any details in these posts when the laptop was purchased? when did the warranty expire? I understand your frustration at the response but I don't know enough details to be angry for you or not. If the warranty expired a month or two before the problem then I can see why you would be upset. However, if the laptop has been out of warranty for half a year or more before problem started I cant be too angry with the company because it's not fair to hold them responsible for ALL future problems. I agree they should have given you options and tried to help as best as they could but you have to understand that sometimes things fail.
     
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