Np9377 Failure/ Fire

And I apologize if I misunderstood. When I made my purchase originally it was directly through Sager's website.

The response I received was neutral and respectful, and I appreciate (and have seen many times) that you make a genuine effort. I would politely suggest some sort of policy suggestion is put in place for something like this instead of "Sorry, your laptop warranty expired on ........"

 

Yea, I was asking what company you bought the Clevo/Sager unit from.

Meaker should be able to sort you out, hopefully.

 

I see so it was more the tone and bluntness with the lack of advice as to your options? Was a paid repair service offered?

 

For example, Asus policy is to auto extend any warranty 90 days, because having a device fail just after expiration is a PR nightmare. BestBuy, otoh, is draconian.

 

Fire is likely usually down to the main VRM input suffering a failure. This can be due to surges, cooling or failure of the VRM chip.

 

I don't see any details in these posts when the laptop was purchased? when did the warranty expire? I understand your frustration at the response but I don't know enough details to be angry for you or not. If the warranty expired a month or two before the problem then I can see why you would be upset. However, if the laptop has been out of warranty for half a year or more before problem started I cant be too angry with the company because it's not fair to hold them responsible for ALL future problems. I agree they should have given you options and tried to help as best as they could but you have to understand that sometimes things fail.