Np9377 Black screen/crash after 120hz install

Discussion in 'Sager and Clevo' started by yeoldegamer1979, Dec 26, 2017.

  1. yeoldegamer1979

    yeoldegamer1979 Notebook Guru

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    I tried without it but I'm gonna turn it back on and test one more time.

    Sent from my SM-N950U using Tapatalk
     
  2. Falkentyne

    Falkentyne Notebook Prophet

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    ^ This. Are you running vsync?
    If you are, please disable vsync and let the cards render as fast as possible.
    You want to test both vsync on, vsync off, and fastsync (if available).
     
  3. yeoldegamer1979

    yeoldegamer1979 Notebook Guru

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    After turning off vsync It just crashed after an hour of rotating through games and put my screen at full brightness.

    Thought I was homefree for a moment.

    It also put me back in the game. Checking event viewer shows something called Gamefeet.exe with application errors and .Net runtime errors.

    Error 4101 still there...[​IMG]

    Sent from my SM-N950U using Tapatalk
     
  4. Darker01

    Darker01 Notebook Geek

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    Try disabling Clevo Control Center and Hotkey from your startup list and then play the games again. gamefeet.exe could be related to the keyboard backlight.
     
  5. yeoldegamer1979

    yeoldegamer1979 Notebook Guru

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    Clevo disabled

    Took a little bit longer to happen in titanfall 2. No flicker this time just a crash.

    Happens with or without v sync.


    Also receiving application has been blocked from accessing graphic hardware message.

    [​IMG]

    Sent from my SM-N950U using Tapatalk
     
    Last edited: Dec 30, 2017
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Sounds like a hardware issue then that's showing up when the cards are more heavily loaded.
     
  7. yeoldegamer1979

    yeoldegamer1979 Notebook Guru

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    Mystery Solved!

    I found something installed on my system called Nvida Ntune. This is a discontinued overclocking software from Nvidia that will automatically overclock your gpu and cpu if IT thinks your system can handle it. I had attempted to use MSI Afterburner to bring down the clockspeeds, but the changes did not take. The strange thing about this program was that it showed an install date of 2009, but I've only had my system 4 years. It was not listed under add or remove programs but had services listed under Services.msc.

    I went into safe mode deleted all traces, ran DDU, ran ccleaner, and reinstalled the drivers. I crashed one more time with MSI running and the gpu usage on both cards hitting 100%, fps was hitting 200+. It was at this point my wife commented that the cards may not be strong enough to put out such a high framerate without issues, which to be honest I had not considered. Turned on vsync and have not had a problem for hours.

    The gpu uasge was staring me in the face the whole time.... at 60hz the fans barely kicked on and my temps stayed around 50-54 C. At 120 hz with the cards unleashed my fans sounded liked the FN+1 had been pressed.
     
    hmscott likes this.
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    It's an addon you have to install (and as you note is pretty ancient at this point) it was never automatic though. It would have shown in the driver panel.
     
  9. yeoldegamer1979

    yeoldegamer1979 Notebook Guru

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    I didn't think I would be posting regarding this again.....Well after a driver upgrade this issue is back. Reverting back to a very old driver (as in the drivers that came with the system) brings things back to normal but severely limits my fps to 50-80 fps.

    Running old driver I can use 120hz but the old driver wont go over 80fps
    Running new driver I crash with anything over 60hz even if I limit to 60fps
    Gpu usage doesn't spike stays around 80%
    Temperatures are normal, 72 C
    Processor cores 2.8ghz
    Running 60hz resolves all issues but that defeats the purpose of the 120hz screen...

    It's not making any sense....
     
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