It will be a full month tomorrow and i still won't have a Laptop. My order still shows "Processing" not even shipped. Notice the dates. Now 5-10 build time & 1-7 ship time is 17 days max. Lets start from the very beginning back in May. ----- Thank you for your order. Your order number is ********, placed 05/22/2019 at 06:16PM. Shipping Method:UPS Ground (free : 1~7 days) Sager NP9176-G3 (CLEVO P775TM-G) nVidia RTX 2080 Intel 9th Gen CPU [Availability:Standard build time for Sager laptops 5~10 business days] ----- On 6/9/2019 9:35 PM, Andy wrote: Hello, Where is my laptop at ? I have ordered absolutely no options or upgrades to avoid this situation of long shipping time. ----- Monday, June 10, 2019 12:15 PM Subject: Re: Order Confirmation Andy, Sager is build from empty chassis and still need to be test, but it's almost ready and will ship in few days. Thank you for your patience. ----- On 6/14/2019 2:48 AM, Andy wrote: Hello. Well Ken its been a few days, and you have had all week to test this thing how about getting it shipped today. Friday, June 14, 2019 11:57 AM Subject: Re: Order Confirmation Andrew, Let me ask production to see when it will be ready. ----- That was our last email contact on Friday. He never got back to me with any sort of status update. I called on the phone yesterday (Monday 6-17) and anonymously inquired if they were still in business and do they sell laptops. After he assured me they were i asked them where my laptop was because it had been a month since my order. I gave him my order info. I get the "We need to test it" reply again except in person this time not in an email like the previous Monday. I explained we already had this conversation a week ago so he said he was going to "Ask production" & call me back. He actually did, called me back about 10 minutes later and assured me it would ship today i would have tracking numbers. And yet here we are, its been 1 month since my order. I have no laptop, no tracking numbers, and a $2800 bill. Not even sure what route to take at the moment i will call my credit card in the morning when i get home and see what they advise on this I'm through listening to GenTech. Right now from my point of view this went terribly wrong. I have been reading this channel for a long time and they seemed like a good choice. I guess i was wrong. I will update this later in the week when this situation gets resolved. ----- EDIT-- (06/19/2019) Update: I finally got my shipping notification this morning. Hello Andy, Your order has shipped. (Order#: ******** placed on 05/22/2019) ----- EDIT-- (06/25/2019) Update: Showed up yesterday 06/24. Packed nice, took me about 1 hour to tear it down and replace the stock memory & drive with good stuff and another 20 minutes to load windows. Using it right now, have not really had a chance yet to take it for a real drive yet. Should be noted: If you plan on adding/replacing memory there are TWO screws on the bottom of that keyboard not just one. One next to the bottom side memory slot the other near the heat sink pipes- marked with "KB" cant miss them. Thing kinda reminds me of an MSI whitebook to be honest. Anyway will write a detailed update later in the week (maybe) i am in the process of moving.