NP8157 Nvidia and Integrated Graphics Issues

Discussion in 'Sager and Clevo' started by Piecrust234, Sep 30, 2019.

  1. Piecrust234

    Piecrust234 Notebook Enthusiast

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    Hi,

    So I recently have been having issues with my laptop. After not powering on my computer for a week or so, I had some issues with the display. After being at the desktop for a minute or so, the display would just cut out.

    Long story short, I took the computer to a shop and they determined that there was something up with how the processor was interacting with the integrated graphics. In the end, the best solution was to just disable the integrated graphics and use the nvidia. I am now able to use the laptop, but I am not able to open both the nvidia control panel or geforce experience. When I tried to play games like battlefield 4, the framerate in the menus was basically zero. From what I can tell, the games do not want to use the nvidia gpu if I am just using my laptops display.

    Any advice with how I could fix this would be appreciated.

    Thanks
     
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Strip out the Intel and nvidia drivers and put fresh ones on there, have you spoken to your reseller for advice also?
     
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  3. Piecrust234

    Piecrust234 Notebook Enthusiast

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    The shop tried doing that with the Intel driver's. Both on my drive and their own drive with a fresh install of windows 10. No matter what, if the Intel graphics driver's we're enabled, the computer would stop wanting to display to the laptops display. Also I have not talked to the reseller yet. I bought the laptop a little over two years ago from xotic PC.
     
  4. Meaker@Sager

    Meaker@Sager Company Representative

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    You could try with one stick of ram and see if that made any difference.
     
  5. Piecrust234

    Piecrust234 Notebook Enthusiast

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    I believe my laptop has a single 16gb stick of ram, but I would need to open it up to double check that I think. Why would that help exactly? I will go ahead and check the ram.

    Edit: I can just use task manager to see how many slots I am using. When I am back home I will check.
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    CPUz will also say.

    The igp uses ram to store data, slight instability in ram will impact it way more than other tasks.
     
  7. Piecrust234

    Piecrust234 Notebook Enthusiast

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    Oh I see. Yeah according to task manager there is only 1 stick of ram in my system. Would possibly swapping it out with another stick be helpful?
     
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    Try swapping the slot for the one next to it for a start, if you do have another stick to hand then go for it.
     
  9. Piecrust234

    Piecrust234 Notebook Enthusiast

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    So I just called the shop again. They said that they did a stress test on all the hardware components, including the ram and they did not find any issues. They also tried using different ram sticks and the issue was still there. Should I go ahead and still try swapping the slot?
     
  10. Meaker@Sager

    Meaker@Sager Company Representative

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    If you believe them then no, it could be something with either the mux chip or traces going between the CPU and it.

    That would need component level repair or motherboard replacement.
     
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