No receipt, will Sony honor warranty?

Discussion in 'VAIO / Sony' started by pufftissue, Dec 11, 2009.

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  1. pufftissue

    pufftissue Notebook Evangelist

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    Hi, I have a little dispute. The laptop was manufactured 6/09. Without a receipt, Sony will still honor the warranty dating from the manufacture date, correct? So there are 6 months of warranty left approximately.

    Is this the case? This was always the case with all other laptop brands and even Sony when I called in once, but I just want confirmation that this is what others have experienced with Sony.
     
  2. mbassoc2003

    mbassoc2003 Notebook Guru

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    Don't know about the rest of the world, but in the UK Sony's warranty is non-transferable. It is only given to the original purchaser of the laptop. That being the case, you need to prove that you purchased the laptop (hense the need for a receipt of a credit card statement). This proves that you didn't buy it on eBay, didn't buy it 'reconditioned' from a third party with no warranty, and didn't find it on a bus.

    If you can prove that you are the original purchaser, I see no reason why Sony wouldn't honour their warranty at the very least from the date of manufacture.

    The question is... Did you buy this laptop new? Or was it second hand?

    I cannot believe the number of fools who buy second hand electronics from eBay and believe lines like '9 months warranty remaining'. It's such a crock.
     
  3. Rachel

    Rachel Busy Bee

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    It really depends who you get on the phone. Sony have a right to ask for proof of purchase but not everyone might actually ask for it. It is better at least to have some kind of extended warranty if you buy a item second hand or whatever.
     
  4. aviray

    aviray Notebook Consultant

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    In EU the warranty is on the device not a person. 2 years is the standard though some companies offer 3 years, also some dealers might offer extended warranties. In case of refurbished, returns etc, the reference is serial number and the date of original purchase, the dealers specialised in such items are obliged to 1 year warranty only since legally such items cannot be sold as "new" but also dont fall under "new" as far as warranty is concerned.
    In case of buying second hand electronic goods the original proof of purchase is a must, for all practical reasons.
    Needless to say some companies and retailers do not like those new (I think 2 years) EU regulations aimed at consumer protection, and try to "play", confuse, refuse etc.
    Cant say exactly all type of items fall under this 2 year warranty, but definitely computers, musical instruments, audio and video equipment do.
    So those Ebay "... remaining warranty" will work, at least within proper EU.
    Edit:
    Sony specific- I gave FZ for repair (bought as refub or whatever, just 1 year warranty) before warranty was gone and all Sony wanted to know was serial number, didn't ask for anything else. I suppose that they can trace in their data if pc is under warranty or not.
     
  5. jackoutsidethebox

    jackoutsidethebox Newbie

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    Sony is very specific when it comes to warranty, and from my experience the most stringent one. Just be nice on the phone, you never know.
     
  6. mbassoc2003

    mbassoc2003 Notebook Guru

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    Speeking of stringent... Apple are refusing to repair laptops from smokers, as nicotine is designated a dangerous substance under US Health and Safety law. So presumably if you smoke regularly, you void the Apple warranty.
     
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