New P870TM1 Powers on to Black Screen, Hdd Activity Light Flashes non-stop

Discussion in 'Sager and Clevo' started by aarpcard, Jan 24, 2019.

  1. aarpcard

    aarpcard Notebook Deity

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    UPDATE: Problem is resolved. Had to update the GOP on the GTX 1080's. They were originally 0x30002.

    Hello All,

    I'm typing this on my phone - there's an internet outage here so that's making troubleshooting this even harder, so please bear with my typos.

    I bought a P870TM1 upgrade kit from Eurocom to upgrade a P870dm-g I have.

    The kit came with the P870TM1 motherboard, heatsinks, 40-pin edp cable, and upper and lower cases. I also got the unlocked bios Eurocom offers.

    To use with this kit, I purchased new:
    -i9 9900k
    -2x 8gb DDR4 2666mhz RAM kit
    -NVME Pci-e 500gb SSD

    I am using the following from the P870dm-g:
    -Wireless NIC
    -Battery
    -330 Watt PSU
    -Keyboard
    -Screen, 1080p 75hz LP173WF4 (SP) (F1)
    -30 Pin edp cable for above screen
    -Various Screws and bezels

    I also have a P377sm-a which I attempted to use the following from:
    -AUO B173ZAN01.1
    -GTX 970m with a custom heatsink

    I have access to a P870km1 from which I am temporarily borrowing the GTX 1080's from for troubleshooting purposes.

    I also have the ESMs for all of the laptops.

    I initially tried the following configuration:
    -i9 9900k
    -8gb, 2666mhz RAM modules in slots 1 and 2
    -AUO B173ZAN01.1 with 40-pin edp cable
    -Wireless NIC from P870dm-g
    -Keyboard from P870dm-g
    -Unformatted NVME Pci-e SSD
    -GTX 970m with custom heatsink

    The result was the laptop powered on, keyboard lit up, but black screen. Hdd indicator light flashed randomly 1-3 times. No video output from HDMI or Display Port. No Beeps.

    Next I tried the following configuration:
    -i9 9900k
    -8gb, 2666mhz RAM modules in slots 1 and 2
    -AUO B173ZAN01.1 with 40-pin edp cable
    -Wireless NIC from P870dm-g
    -Keyboard from P870dm-g
    -Unformatted NVME Pci-e SSD
    -Single GTX 1080 from P870km1

    The GTX 1080 is P/N 6-77-PB72L-D12-A. The vbios is: 86.04.2A.00.2D
    The board is listed at Version 2.1

    The result was power on, keyboard lights up, black screen, and after a few seconds the HDD Activity Light started blinking non-stop until the laptop was manually shut down. No video output from HDMI or Display Port. No Beeps.

    Next I tried the following configuration:
    -i9 9900k
    -8gb, 2666mhz RAM modules in slots 1 and 2
    -LP173WF4 (SP)(F1) with 30-pin edp cable
    -Wireless NIC from P870dm-g
    -Keyboard from P870dm-g
    -NVME Pci-e SSD with Windows installed from the P870km1
    -Single GTX 1080 from P870km1

    Same results as previous configuration.

    I have also tried the following for each configuration listed above:
    -Reseating the CPU
    -Reseating the GPU
    -Reseating the RAM
    -Moving the RAM to slots 3 and 4
    -Using different, but identical, RAM from the P870km1
    -Booting with the screen disconnected
    -Booting with no SSD installed
    -Reseating the keyboard
    -Using the keyboard from the P870km1
    -Clearing the BIOS by removing the backup battery, disconnecting power, and holding down the power button for 30 seconds
    -Clearing the BIOS by the fn+d+power button method

    Does anyone have any ideas or suggestions? The ESM lists the GTX 1080, with the same P/N as supported, however the description says version 2.0, version 2.1 is not mentioned.

    Neither screen is listed as supported in the ESM, however the AUO B173ZAN01.0 is supported as is the LP173WF4 (SP) (F1). Both screens work in the P870dm-g and P870km1 with GTX 980m's and the GTX 1080 I am using for troubleshooting.

    I could not find a list of post codes for the P870TM1. What does a failed post with a non-stop blinking HDD light mean?

    My guesses at this point are either a bad brand new CPU, or perhaps the unlocked Bios Eurocom flashed did not take, or maybe a bad motherboard. I don't have a method to try the i9 9900k in another computer. Is the i7 6700k or i7 7700k compatible with the P870TM1?

    Does anyone have a dump of the stock P870TM1 bios they could send me? I have an in-circuit flasher.

    Before I try much more, I'd really like to know what the black screen, blinking HDD indicator light means as a post code. All suggestions are appreciated. Thanks!
     
    Last edited: Jan 26, 2019
  2. AHMED KARAM

    AHMED KARAM The Strategist

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    You can find the TM1 BIOS in this link https://repo.palkeo.com/clevo-mirror/P8xxTMxG/ , try to use any other CPU like the 8700k/7700K and see what will happen. The Gsync sometimes do similar issues. Try another RAM like the 2400Mhz.
    I'm sure some of NBR experts will try to support you soon.
    Keep us updated, good luck
     
  3. Vasudev

    Vasudev Notebook Nobel Laureate

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    Maybe @woodzstack can help in sorting out the p870 upgrade kit from eurocom?
     
  4. steberg

    steberg Notebook Evangelist

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    This is from Coffe Lake Refresh Bios Mod thread;
    http://forum.notebookreview.com/thr...-p7xxdm-x-p870dm-x-km-n95xkp6-laptops.825558/

    For MXM ONLY GTX 1000 series graphic card users:

    You may need update GOP of your card .
    Make sure your GOP version is 0x30006 or higher or this BIOS wont work with it!
    Enter the nvflash_tool folder provided in the attached link and run "Check_GOP_Version.bat" as administrator.
    Then check the UEFI Version. If the version is lower than 0x30006, for example it is "0x30002", you must flash @dsanke provided vbios file to your graphics card.
    Copy the proper vbios file for your graphic card (They were identified by Model, SLi and G-Sync) to the nvflash_tool folder.
    Then run "Backup_vBIOS.bat" as administrator to backup your current vBIOS .
    You will get "backup_master.rom" and "backup_slave.rom" (Last one only for dual graphic card laptops e.g. p870dm)
    Then run "Flash_vBIOS.bat" as administrator to flash the vBIOS of your graphic card(s).
    You may receive error message telling you "Invalid display adapter index specified", that is normal for single graphic card device because you don't have a second graphics card.
    Then run "Check_GOP_Version.bat" as administrator and check the UEFI Version again.
     
    dzpliu, Vistar Shook, Vasudev and 3 others like this.
  5. Danishblunt

    Danishblunt Guest

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    As steberg has pointed out you cannot put a KM card into a TM machine just like that, even tho the card is the same pascal series card.
     
    aarpcard and steberg like this.
  6. DARCODER

    DARCODER Notebook Deity

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    You can also try without any ssd/hdd,you will be still able to access bios.
    You can also try just one ram instead of two.
    Does all the fans are well connected? Because i didnt hear you speaking about fan speeding max. They turn max speed when there is a booting error.
    By reading, i guess it is the i9,ram or gpu vbios. Not common to receive a DOA. Send a msg to eurocom, they answer fast.
    Your i9 is oem or QS?
    Did you update your 1080 vbios like steberg mentionned?
     
    steberg likes this.
  7. Meaker@Sager

    Meaker@Sager Company Representative

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    You can get a skypro programmer to update without being able to boot though.
     
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  8. aarpcard

    aarpcard Notebook Deity

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    All the fans spin, but do not run maxed, except for immediately after resetting the bios. Then they run max for about 0.25 seconds. I think this is normal.

    I'll have to check on the Gtx 1080 vbios when I get home. I can flash it in circuit or try with nvflash/the bat files in the KM.

    If the GTX 1080 happens to have the incorrect vbios, will updating it detrimentally affect operation in the KM.

    The owner of the KM has no interest in doing the bios mod for that laptop. Worst case scenario, I can just flash the vbios back...

    EDIT: CPU is brand new retail. Not ES or QS.
     
    Last edited: Jan 24, 2019
    AHMED KARAM likes this.
  9. Rahego

    Rahego Notebook Consultant

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    Easiest and first step should be GOP - whatd @steberg said.

    I was using GTX with this vbios at old KM bios. Everything was fine so no worries.

    Out of curiosity @aarpcard - how much you paid for upgrade kit?:)
     
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  10. aarpcard

    aarpcard Notebook Deity

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    With shipping $1030 + $125 for unlocked bios. IMHO that's a great deal.
     
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