New NP8157 and Freezing Issue

Discussion in 'Sager and Clevo' started by whitedragon551, Mar 16, 2017.

  1. whitedragon551

    whitedragon551 Notebook Enthusiast

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    I have it sitting on top of a Thermaltake Massive 14-2 laptop cooler.

    I started the advanced Windows Memory diagnostic this morning before I left for work. I will see the results later tonight.

    Im leaning toward a GPU issue though. The only time Ive ever seen any artifacting like the screenshot/video above is a bad GPU.
     
  2. Prostar Computer

    Prostar Computer Company Representative

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    I don't think that's anything to be concerned about.

    System lockups are usually, in one way, shape, form or another, a software problem. It could be a driver, GeForce Experience, a background task, etc. Hard to say without knowing what all is installed in your Windows environment (and even then, sometimes it's narrowing it down is a pain).
     
  3. whitedragon551

    whitedragon551 Notebook Enthusiast

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    Ive been playing this game for 4 years and have never seen it do that even on worse hardware. I even ran it on an Intel 430 integrated card without issues.

    The only applications installed on this machine are: Windows 10 Pro and all Windows Updates, Sager drivers, Windows Firewall Control, Steam, Office 2016 Pro Plus, OBS, Teamspeak and some games.
     
  4. Prostar Computer

    Prostar Computer Company Representative

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    There have been some reports of recent Windows updates causing problems. Not any freezing, specifically, but I wouldn't rule those out as a possible culprit.

    If you're more or less leaning towards this being hardware fault, all you can really do is contact your seller while the laptop is in warranty.
     
  5. whitedragon551

    whitedragon551 Notebook Enthusiast

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    I took a full system backup this morning so I can always rebuilt it just to be sure. Are the sager drivers Win8.1 compatible? I may just go Win 8.1 Pro. Win 10 seems to still have alot of kinks that M$ hasnt worked out.
     
  6. Prostar Computer

    Prostar Computer Company Representative

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    The platform is similar, but there's no support for Windows 8.1; some drivers will work, some may not, and I suspect CCC won't work properly (haven't tested it on 8.1 to be certain).
     
  7. saturnotaku

    saturnotaku Notebook Prophet

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    Microsoft has dropped support for Kaby Lake from Windows 7 and 8.1, meaning you could install the OS, but it won't be able to download any security patches and such from Windows update.
     
  8. whitedragon551

    whitedragon551 Notebook Enthusiast

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    Sad face. Ill rebuild tonight and see what happens. I did realize I installed the buggy version of the control center so perhaps that may be playing into this.
     
  9. Tanner@XoticPC

    Tanner@XoticPC Company Representative

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    Hi!

    Please try the following and let us know the results:

    Make sure your system's power mode is set to "Balanced" - very recently we have discovered CTD/flickering/system lockup issues regardless of make/model when laptops are using High Performance mode. We suspect this is a Microsoft issue more than anything.
    You can change to Balanced by:
    1. Right-click on the Windows icon at the bottom left
    2. Select Power Options
    3. Select Balanced preset
    4. Save changes

    Also change your NVIDIA settings as well
    1. Under Manage 3D Application Settings
    2. Scroll to about the middle of all the dropdown option until you find "Power Management"
    3. Change from "Optimal" to "Adaptive"
    4. Save and Exit
    5. Restart
    If this doesn't resolve the issue please let us know!
     
  10. whitedragon551

    whitedragon551 Notebook Enthusiast

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    Ill give this a shot before I rebuild.
     
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