new lenovo x200; broken keyboard? stuck key 5b (windows key)

Discussion in 'Lenovo' started by lob, Dec 12, 2008.

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  1. lob

    lob Notebook Enthusiast

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    hi everyone, i finally got the lenovo x200 that i ordered a month ago and i notice that as soon as i turned it on on boot screen it said stuck key 5b, and as i go to the net i find out that this means that the windows key(the one next to alt) is constantly press down without me pressing it down, this means that when ever i press L the thing switches back to the login screen, and like various other things are jumbled up. Does anyone else have this problem, what should i do to solve this
     
  2. jaredy

    jaredy Notebook Virtuoso

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    Get a replacement keyboard sent out.
     
  3. lob

    lob Notebook Enthusiast

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    im not exactly how this is supposed to work, so theyll send you a keyboard free of charge if you call them up and you install it youself? i would b such a pain to send it back to lenovo
     
  4. jaredy

    jaredy Notebook Virtuoso

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    A keyboard is a user replaceable part, so they will ship one out to you.
     
  5. lob

    lob Notebook Enthusiast

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    thanks jaredy, ill call up on monday. its pretty disappointing, thinkpads r supposed to have the worlds best keyboards
     
  6. jaredy

    jaredy Notebook Virtuoso

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    In the mean time you could also try and pop off the windows key and put it back on.
     
  7. jonlumpkin

    jonlumpkin NBR Transmogrifier

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    Lenovo is pretty good on user replaceable parts. Just call them up, give them your information, and describe the problem. They will overnight a replacement (you may need to give a credit card number to insure it).

    When you get the replacement, remove the old keyboard, pop the new one in the x200, and put the old keyboard in the box Lenovo sent you. There should be a prepaid shipping label to return it. They usually use DHL so you can drop it off or schedule a pickup.

    This was the process I went through when I had trouble with my DVD/CD-RW on my T40 (stopped reading DVDs) and it could not have been smoother.
     
  8. jaredy

    jaredy Notebook Virtuoso

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    Although since DHL is dissolving their US practices, who knows who they will use :D.
     
  9. kc2

    kc2 Notebook Enthusiast

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    I had a similar issue. Letter K fell off within 3 days of use. I phone the US support number and they sent a full keyboard after a week. Bit fiddly to install though
     
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