New Dell XPS 15 9550 Battery Installation Help

Discussion in 'Dell XPS and Studio XPS' started by Drew1, Oct 6, 2020.

  1. Drew1

    Drew1 Notebook Deity

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    I bought a new dell xps 9550 battery and am pretty sure I put in the screws and everything else correctly.


    It at the moment, did not have any battery because I had it removed at a computer repair shop not long ago due to it being swollen. That was the smaller 56wh battery but i got the bigger battery.


    After I put the new battery in and put in the screws, I connected the ac charger to it as I recall before you turn on the laptop with new battery, you need to connect it ac charger right? Well what i noticed was when i connected ac charger to it... the bottom of my laptop under the trackpad was flashing white and orange. Is that normal? When I saw this for a few seconds, I unplugged the ac charger. I also did not power on my laptop yet.


    Is that a concern i saw flashes of white and orange when charging it? I dont think i ever seen that before when charging my laptop when it had a battery? Then again, I don't think i look under the trackpad when it charges.


    So could i just power it on with the ac charger and see what happens? Laptop is bought from parts people so its a legit geniune battery and im pretty certain i installed the battery correctly.
     
  2. pressing

    pressing Notebook Deity

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    Search the forums for what the different flashing colours mean.
     
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  3. Drew1

    Drew1 Notebook Deity

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    Okay so i connected my ac charger to it again... and i noticed it flashed orange light four times... then white once... then flashed orange four times... then white once ... repeatedly.



    Again I did this without powering on my laptop with the new battery. I googled this and I read its either a bad battery or its possible it does that if the battery is really low percentage. Now is there any risk if i power it on while ac charged or not?



    When i saw those four orange flashes and one white light flash, it didn't seem good. So what should I do now? Should i open up my laptop again to see if its properly plugged in? Im pretty sure i put in the battery correct. I mean there is no risk of turning on the laptop power on while ac charged right?
     
  4. Drew1

    Drew1 Notebook Deity

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    Okay so I decided to open up the laptop inside again and remove the screws of the laptop outside and the screws connecting the new battery and try to realign the battery in case it wasn't connected properly.



    Now after I did all this, then screwed everything back to the battery, then closed up my laptop. I then plugged the ac charger to it. It showed a white light only for a second. No orange lights or anything like that.




    Then while plugged in... I powered it on... it powered on with no issue... but then it shows no battery is detected though in the bottom right corner. So I assume me moving the battery a bit inside did some change to it since it doesn't show those orange and white flash lights?
     
  5. Drew1

    Drew1 Notebook Deity

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    Okay this is beyond weird.


    I shut down my laptop while plugged in of course. I then unplug the ac charger. Then few seconds later power on my laptop without the charger connected to it... and my laptop turns on... how does that even happen when it shows no battery is detected? but the dell logo and then the windows screen shows up but it seems to take a long time to all load.


    I then open up chrome and it takes a while and then loads the pages. During this time, it still shows no battery is detected in the bottom right... while its working without plugged in.


    Then the moment i plug the ac charger into the laptop, the laptop suddenly powers off?


    Then while the ac charger is still connected... i powered it back on and it works. So right now im back to using it plugged in.


    Im not even sure if i unplug the charger right now when using it if it will power off immediately or not...



    Well right now i just decided to unplug the ac charger while using it and it does automatically shut down.






    What should i do now? Do you think the battery is defective or maybe i installed it incorrectly or do you think its something with bios?
     
  6. kojack

    kojack Notebook Virtuoso

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    I think there is a "battery reset" function somewhere in either windows or bios. A good one to ask is @Spartan@HIDevolution. He may know. I think I have read somewhere that using non Dell batteries in some xps machines need this reset. This is way back in my foggy memory so I am not 100 percent sure on that. Mine took the new battery with no issue. So I am guessing this is different for different models of notebooks.

    The other thing could be that where your machine had the small battery in it previously, it does not recognize the new one since there is a capacity difference. I am willing to bet if you installed the 56wh battery in it, it would work fine.
     
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  7. kojack

    kojack Notebook Virtuoso

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  8. custom90gt

    custom90gt Doc Mod Super Moderator

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    And you're sure you've got the battery plugged in properly? You can always post pictures if you're unsure. It sounds like a bad battery to me, 3rd party batteries are usually hit or miss (typically miss). The screws into the battery aren't the problem, it's the connection itself. If that's fine then it's either the battery (most likely) or the motherboard (possible as I've had it happen in one of my 9550s).
     
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  9. pressing

    pressing Notebook Deity

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  10. Drew1

    Drew1 Notebook Deity

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    Well the part where you plug the battery in.. you know those rainbow wires into the slot... i just plugged it in to see if it fits and it fit. That is how you are suppose to do it right? I basically screwed all 7 screws into it... i saw a video where someone said it was exactly 7 screws as well... not counting those two phillips screws in the middle. The thing is in those videos, you see them remove the old battery and they sort of pull that rainbow wire out... then when you put battery in ... you make sure the screws are in... then you take that rainbow wire part and just connect it into the slot and if it feels like it fits... it fits right?


    Yea i thought the screws arent the problem. I mean if i forgot to screw two of the 7 screws, that has no issue anyway right?


    Well if its the motherboard, what did you do? But if its the motherboard, then the laptop still works with ac charger?
     
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