New Clevo P955ER, wifi keeps dropping, help!

Discussion in 'Sager and Clevo' started by Bensmack, Jun 13, 2018.

  1. Bensmack

    Bensmack Notebook Geek

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    I just received this laptop from Prostar a few days ago (second one...first one had screen issues), and it keeps randomly losing the wifi signal. I will usually reconnect quickly, but this still shouldn't be happening!?? It'll be perfectly stable sometimes for a couple of hours...then bam, loses the 5ghz connection completely! For reference, I have the Intel 9560 in this build.

    I have tried EVERY solution I've seen online with this type of issue...from changing the Power Plan settings, the adapter power state settings, uninstalling and re-installing drivers....no luck :/

    I KNOW it's not my router either, as the other laptop in the house never drops at all, on the same connection.

    Anyone here know what I can do? Could it be a bad wifi card? Any help or suggestions would be greatly appreciated!
     
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    You could check the wifi cables, though metal chassis will make it a little more angle dependant so is there a common theme like the microwave going on? How are the speeds during normal use, have you benchmarked it compared to the other notebook? What card/frequency is the other machine?
     
  3. Bensmack

    Bensmack Notebook Geek

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    Well, I'm currently running a ping test to google servers on both laptops, both are on the same 5ghz connection...in the same room as my router. So far I haven't noticed any timed-out connections on either, but we'll see. The other laptop is using a different card though, the Killer 1525...it's about 3 years old lol. I haven't opened up the new laptop to check anything yet...but I'm about 3 seconds from just saying...**** it and taking out the new Intel card and replacing it with the older Killer card just to test that as well...
     
  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Never assume that. The newest machine in the house may need the newest firmware on the router while everything else is happily humming along with an older version. Don't skip checking the router in any wireless issue diagnosis.
     
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  5. XMG

    XMG Company Representative

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    ^^^ yup. Also some customers have problems with their Killer card, others have problems with Intel - no matter which model from either manufacturer. Often, swapping Killer for Intel or vice versa solves the problem - some routers just don't like certain WiFi modules. I've seen the problem more with routers supplied by broadband contract, seems less prevalent of a problem with standalone routers, but still happens.
     
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  6. Bensmack

    Bensmack Notebook Geek

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    Although I appreciate the suggestions...one of the first things I do whenever I'm adding new devices to my network is to update the firmware for both my router and modem.

    I let both my old laptop and this new one run a series of ping tests last night:

    The first 3 hrs they were split, the Killer card laptop was on the same side of the house as the router, and the new Intel card laptop was in my office on the opposite side of the house. In this test, there were zero hiccups on the Killer car, but MANY with the new Intel card, and not just a string of timeouts, it was as if the access point was completely disrupted and re-connected a few times.

    The next 3 hrs I switched the laptop positions...the Intel laptop was near the router and the Killer was now in my office. This test there were almost zero hiccups for BOTH cards. Save for one timeout ping reading on the Killer card, but the connection was never lost or had to re-connect.

    Finally the last 3 hours they were both set up near the router...and again zero hiccups for both cards.

    After this test I can only assume that the range of the Intel card is either significantly worse than the older Killer card...or it's just having to deal with more interference from the aluminum chassis of the newer laptop, who knows??!! But even that doesn't explain the complete loss of signal or could it?
     
  7. Meaker@Sager

    Meaker@Sager Company Representative

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    There are windows in the chassis for the signal to go through, do you have the screen up or down?
     
  8. Bensmack

    Bensmack Notebook Geek

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    Screen is up, I'm really at my wits end with this...I'm leaving today on a business trip and I'm seriously considering leaving this one behind and just taking my old laptop...even though it's about twice the weight lol.
     
  9. Chastity

    Chastity Company Representative

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    Wifi is radio signals. You didn't mention that you tested to see what channels they were using, and it sounds like you don't know that many default to using the same one. Try seeing what else is broadcasting ion your area, and maybe your router will benefit from a different channel.
     
  10. senso

    senso Notebook Evangelist

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    Is this the roaming and streaming mode in Intel WiFi cards doing its thing?..
     
  11. Danishblunt

    Danishblunt Notebook Prophet

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    Swap the cards and see if u get the same results in reverse, if you do, then it's likely that the P955ER has a bad antenna. Which at this point considering how bad the notebook is in general wouldnn't particulary suprise me.
     
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