New Alienware 17 R4 first impressions and temp problems

Discussion in '2015+ Alienware 13 / 15 / 17' started by evilcorp, Oct 11, 2017.

  1. evilcorp

    evilcorp Notebook Enthusiast

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    I have had my Alienware 17 r4 for a week now and it was ordered directly from Dell. It has the 7820k and 1080. My first impressions of this notebook were not great, the surround around the panel was not attached properly. I noticed it the moment i got it out the box

    At stock speeds with no overclock during gaming my temps are in the 88/89c range. At 4ghz it hits 99c on three cores and thermal throttles. Level 2 is exactly the same. Is there no way to run this notebook at 4ghz without re pasting?

    I did some further testing and found that there is quite poor back light bleeding at the bottom, although i suspect that this is largely due to the surround. There is also some discoloration.

    When i opened the bottom panel i found that a few of the screws had not been screwed in properly and the threads were nearly threaded.

    I have raised a support ticket with dell.
     
  2. Riktar

    Riktar Notebook Consultant

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    That sounds like a return product honestly. I had my own issues with the 17r4 but of the 3 I received all 3 had perfect thermals. Last two were at ~78-80 at 4.3 ghz. I had my doubts that they sent refurbished and or returns labeled as new though.


    Sent from my iPhone using Tapatalk
     
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  3. evilcorp

    evilcorp Notebook Enthusiast

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    I was thinking the same thing. I have sent dell a few messages now and have the three year warranty with them so will get a return. What problems did you encounter Riktar?
     
  4. Danishblunt

    Danishblunt Notebook Deity

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    To be honest it seems that the issues with dell are getting more and more once you get a model newer than 2015. It reallly feels that dell has gotten way more lazy. If you want actual good temps out of newer alienware notebooks you'll have to do a lot more than just repaste.
     
  5. alexnvidia

    alexnvidia Notebook Deity

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    i really love this laptop, but i gotta be honest with you, buying an alienware is a draw of luck and you are most likely going to be on the unlucky side. The laptops are mass produced in such a way quality control just go down the drain. heatsink tolerance issue is by far the worst issue with alienware 17 R4 at the moment with absolutely no fix from the factory and it affects majority of the system regardless on when you purchased it, regardless of how some people here say otherwise. Even with a heatsink replacement, the cpu core temperature differential will not be resolved. right now im tracking a new batch of heatsink with a new part number to see if the issue is resolved but i wont have data until i get my hand on it. feel free to contribute : http://forum.notebookreview.com/thr...u-core-temperature-differential-issue.805062/

    now having said that, it doesnt mean this laptop cant perform well. even though the CPU temps are rubbish out of the box, the GPU however is terrific, best in class i would say. you dont even need luck for the GPU temps to be awesome. and if you are willing to repaste and do extensive research and trials, you can still have alright CPU temps but core temperature differential problem will still be there unless u are willing to physically modify the heatsink AND resort to LM.

    every laptop manufacturers have their share of problems, alienware is no exception and same goes to other brands like MSI. it depends on your attitude, preference and level of acceptance towards the issue and how willing are you to work on it. i totally agree alienware dropped the ball on otherwise a damn fine gaming laptop. the CPU cooling out of the box is just rubbish.
     
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  6. evilcorp

    evilcorp Notebook Enthusiast

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    I spoke to tech support today. They are sending an engineer tomorrow with a new heatsink and he will re pad and repaste. The tech support was actually pretty good he said give the engineer your thermal grizzly and check the pads that the guy is using.
    I got a second opinion on the screen from a friend with better eyes and he said the panel is alot better than i thought. He calibrated the screen and it looks great now.
     
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  7. Shayne Sanabria

    Shayne Sanabria Newbie

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    That's great to hear! Can't wait to get mine
     
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  8. Riktar

    Riktar Notebook Consultant

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    Yeah I was in your exact situation and documented all of it in the owners thread. I received the first with a dead pixel so they automatically sent another one 4 days later. This second one was for sure a return/refurb because every panel was creaking and cracking, hinges felt worn, overall build quality was significantly lower than the first one. They then sent a third replacement, this one was by far the best, very impressive stock paste job (78-81 at 4.3 ghz 3+ hours of gaming (ffxiv, witcher 3, metro LL). This one however had a funky keyboard and after several attempts to get it resolved, I was over it. I was dealing with returns and exchangtes for 3 weeks and I have a sager 8672 with a 980m, so I just decided to wait for AW to get their act together maybe. It's a shame because I still think the 17R4 is by far the best gaming laptop once all kinks are ironed out. If I didn't have the sager I would have totally tinkered with it and kept it. Fingers crossed for next gen...
     
  9. evilcorp

    evilcorp Notebook Enthusiast

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    It sounds like you had a hard time with the alienware 17 Riktar. I searched for a long time to find a notebook that i really liked and that could replace a desktop. The alienware 17 was a great fit for me. I now have to wait until monday as the engineer cancelled after i have waited in and wasted a day. I have a big syringe of Thermal grizzly Kryonaut waiting for them. If that doesnt fix it then i will probably return the notebook and start again. Im not sure I would have better success with some of the other big brands
     
  10. Riktar

    Riktar Notebook Consultant

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    Luckily for me I have a microcenter next to me and went in person for a hands on of all the big (premium) gaming laptop offerings. None were even in the same league when it came to overall feel and quality. Imo, by far the most premium feeling gaming laptop, built like a tank, nice fit and finish, very aggressively priced with high end components... Unfortunately qc seems spotty over at Dell.
     
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