Need Help With New Dell XPS 15

Discussion in 'Dell XPS and Studio XPS' started by Blackdevil77, Mar 18, 2017.

  1. Blackdevil77

    Blackdevil77 Notebook Enthusiast

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    I just bought a brand new Dell XPS 15 yesterday. It's the newest one with the i7-7700 processor, 1TB hard drive, GTX1050 graphics, 4k touch display etc. The computer is beautiful and runs programs wonderfully unless it has anything to do with the internet. Online web browsing is painfully slow for some reason and I can't figure out why. Just typing this, the laptop will freeze for up to 45 seconds as I'm typing and I'll have to wait while the blue circle comes up. I know it's not my internet or wifi, the signal is strong, my macbook pro is lightning quick and the old desktop I have that never gets used works well also. Even my cell phone with wifi enabled web browses much faster than this brand new $2,000 laptop.

    Anybody have any ideas what could be happening and if so, how can I fix it?
     
  2. JoelK

    JoelK Newbie

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  3. insidemanpoker

    insidemanpoker Notebook Evangelist

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    Dell isn't fixing this so the best drivers are downloaded automatically? Do they ever make it so the user doesn't need to browse forums and hand pick various drivers but instead can rely on auto updates?
     
  4. Blackdevil77

    Blackdevil77 Notebook Enthusiast

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    Yeah that's probably what it is. I'll give that a shot, thanks.
     
  5. Blackdevil77

    Blackdevil77 Notebook Enthusiast

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    Having a hard time installing the drivers. I'm getting an error message that says "The driver being installed is not validated for this computer."
     
  6. JoelK

    JoelK Newbie

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  7. Blackdevil77

    Blackdevil77 Notebook Enthusiast

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    Just followed the instructions exactly. Everything goes perfectly up until the last part. The file it tells me to open isn't n is not "inf." I click open and nothing happens.

    [​IMG]
     
  8. GoNz0

    GoNz0 Laptop Engineer & Online games hosting.

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  9. JoelK

    JoelK Newbie

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    yup, simply click on igdlh64 and then click open. it should work fine
     
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