I'm not very educated when it comes to networking and changing router settings so maybe someone can help. My mother has a Cisco E2500 router which has both 2.4 GHz & 5 GHz bands set in missed mode and both bands having the same SSID name... Linksys. We got her a Tp-Link smart plug for Xmas which only works at 2.4 GHz which we have been unable to connect to her network. The plug itself does work at my house just not at my mom's so thinking it may be trying to connect to her 5 GHz band. I went into her Linksys web settings and gave her bands different SSID names now named Linksys 2.4 GHz & 5 GHz hoping the smart plug would be able to connect at 2.4. Here's my issue since naming the SSID's differently I can only connect at 5 GHz not 2.4. I'm beginning to wonder if that's been my issue all along that it was never connecting at 2.4 only at 5 which I never knew since both had the same SSID name. Need to be able to connect to 2.4 GHz can someone help?