Nahimic 3 on "unsupported systems"

Discussion in 'MSI' started by asm1, Sep 7, 2018.

  1. bbb18

    bbb18 Notebook Enthusiast

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    I tried what you recommended, and Full Uninstalled your drivers, installed the stock drivers from MSI (i believe it's the one posted on previous page by epguy3, right?), installed nahimic from Microsoft Store, with the same result. A blue window opens (with the big white N in the middle), and imediately closes/crashes. It doesn't even reach the part where it's suppose to say that my model is not supported.
     
  2. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    Ya so its to do with the Nahimic App there is nothing i will be able to do to resolve it.
    Is there anything in the EventLog for Nahimic there might be an error showing that might point to a fix.
     
  3. bbb18

    bbb18 Notebook Enthusiast

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    I'm sorry, but i don't know where to find those eventlogs lol :oops:
     
  4. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    Press the Windows Key + X, select even viewer then Windows Logs and followed by Application.
    It will show loads of Red circles (Critical) Yellow Triangles (Warnings) which is totally normal don't panic, then look for anything to do with Nahimic in there.
     
  5. bbb18

    bbb18 Notebook Enthusiast

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    Thank you for showing me that! ;)
    Ok, i found the error's related to the new version of Nahimic...

    something about a module failure named "KERNELBASE.DLL", then it gives me the path of this .dll (which is in the windows/system32) and the aplication that had the error (which is the nahimic3.exe) and some other things that i don't really understand. Not sure if this is what you wanted, but if you're looking for something more specific that might help please let me know of course :)
     
  6. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    Right click the Applications bit and select Save All events, save it as a file and then DM me that file i can have a look at it to see whats going on.

    Else just select the Item in question in the logs section select the Detailed tab then System XML and copy paste it on to here using [ code ] <CONTENT>[ / code ] remove the spaces in the bracket area and before and after the slash.
     
    Last edited: Jul 25, 2021
  7. DimiGold

    DimiGold Notebook Guru

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    yes, thats why after hours trying to find a solution i just go back to restore poin with old Nahimic 1.7.2 thats running on 3.3.3 driver. But if ill try to update nahimic to 1.8.5 from store the app just not opening, i'm clicking on app its starting but then shutting down after a sec. I'm sure the main problem is in this update coz something wrong with the main app
     
  8. OgUrecheK

    OgUrecheK Notebook Consultant

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    Downgrading the Nahimic version to 1.7.2.0 helped me.
    OS: Windows 10 Home x64, ver. 21H1, build 19043.1110
    Realtek Audio Driver v6.0.1.9186.1
    APO 3: SWC v3.3.1.0, EXT v1.1.43.0 (upd SWC v3.3.3.0)
     
    Last edited: Jul 26, 2021
    hacktrix2006 likes this.
  9. bbb18

    bbb18 Notebook Enthusiast

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    Code:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>100</Task>
      <Opcode>0</Opcode>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2021-07-24T18:24:26.1680483Z" />
      <EventRecordID>8186</EventRecordID>
      <Correlation />
      <Execution ProcessID="0" ThreadID="0" />
      <Channel>Application</Channel>
      <Computer>MSI-GS73VR-7RF</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>Nahimic3.exe</Data>
      <Data>1.8.5.0</Data>
      <Data>60efd7d0</Data>
      <Data>KERNELBASE.dll</Data>
      <Data>10.0.19041.1110</Data>
      <Data>4809adf2</Data>
      <Data>c000027b</Data>
      <Data>000000000010bd3e</Data>
      <Data>928</Data>
      <Data>01d780b921ceb9b7</Data>
      <Data>C:\Program Files\WindowsApps\A-Volute.Nahimic_1.8.5.0_x64__w2gh52qy24etm\Nahimic3.exe</Data>
      <Data>C:\Windows\System32\KERNELBASE.dll</Data>
      <Data>25536256-0070-4a0e-afe1-c68f070501c2</Data>
      <Data>A-Volute.Nahimic_1.8.5.0_x64__w2gh52qy24etm</Data>
      <Data>App</Data>
      </EventData>
      </Event>
    I also sent you a DM with the file in question.
     
  10. OgUrecheK

    OgUrecheK Notebook Consultant

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    Version 1.8.5 has been removed from the store, version 1.7.2 is currently being installed. According to the Nahimic support service, they will soon publish a working version 1.8.6.
     
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