Mythlogic - Order Missing - No Communication

Discussion in 'Reseller Feedback Forum' started by Landspeeder_95, Aug 12, 2017.

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  1. sthadeus

    sthadeus Notebook Enthusiast

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    @Landspeeder_95
    Did you file a complaint with the BBB?
     
  2. Landspeeder_95

    Landspeeder_95 Notebook Enthusiast

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    @sthadeus Yes

    Here is the filing description:

    In regards to Order Code 5913A54E placed on May 10th my Daughter's Nanny ordered the Dia 1617 laptop for $1579.93 with an expected delivery of 2-3 weeks. Very quickly after that the payment was marked as complete.

    1.5 months after placing the order she called customer support and was told that the model is a very popular model. No other explanation was given for the delay. No other time-line was provided for delivery. The same model was being delivered by comparable vendors within a 2 week window.

    3 months after placing the order we contacted the company on a notebook enthusiast forum. Within an hour their company rep said: “Hi let me take a look and we will email you directly with an update”. Over the next 17 days, despite repeated requests for an update, no communication was responded to.

    1 week ago we requested that the Credit Card Company issue a charge-back. This has progressed gracefully. No customer should have their money withdrawn for an item that is then never delivered.

    Here is the requested resolution:

    No settlement is required at this point in time, however other consumers need to be aware of the issues with attempting to order from Mythlogic.
     
    Spartan@HIDevolution likes this.
  3. Landspeeder_95

    Landspeeder_95 Notebook Enthusiast

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    Looks like they have some presence still... Today the account moved from '2-payment processed' to '?-canceled'
     
    hmscott likes this.
  4. Landspeeder_95

    Landspeeder_95 Notebook Enthusiast

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  5. atreis

    atreis Notebook Enthusiast

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    Myth has yet to acknowledge that I canceled my order. I'm disputing through the CC. In the meantime I ordered from HIDEvolution. That one arrives at my house tomorrow according to FedEx. :)

    Mythlogic just seems to be gone ..... Totally unresponsive.
     
  6. Landspeeder_95

    Landspeeder_95 Notebook Enthusiast

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    Enjoy the HIDEvolution laptop atreis!
     
    Spartan@HIDevolution likes this.
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