Mythlogic - Order Missing - No Communication

@Landspeeder_95
Did you file a complaint with the BBB?

 

@sthadeus Yes

Here is the filing description:

In regards to Order Code 5913A54E placed on May 10th my Daughter's Nanny ordered the Dia 1617 laptop for $1579.93 with an expected delivery of 2-3 weeks. Very quickly after that the payment was marked as complete.

1.5 months after placing the order she called customer support and was told that the model is a very popular model. No other explanation was given for the delay. No other time-line was provided for delivery. The same model was being delivered by comparable vendors within a 2 week window.

3 months after placing the order we contacted the company on a notebook enthusiast forum. Within an hour their company rep said: “Hi let me take a look and we will email you directly with an update”. Over the next 17 days, despite repeated requests for an update, no communication was responded to.

1 week ago we requested that the Credit Card Company issue a charge-back. This has progressed gracefully. No customer should have their money withdrawn for an item that is then never delivered.

Here is the requested resolution:
No settlement is required at this point in time, however other consumers need to be aware of the issues with attempting to order from Mythlogic.

 

Looks like they have some presence still... Today the account moved from '2-payment processed' to '?-canceled'

 

http://forum.notebookreview.com/threads/oryx-pro-15”-clevo-p650-based-from-system76.809008/

Only 3 business days to build this beast via System76

 

Myth has yet to acknowledge that I canceled my order. I'm disputing through the CC. In the meantime I ordered from HIDEvolution. That one arrives at my house tomorrow according to FedEx.

Mythlogic just seems to be gone ..... Totally unresponsive.

 

Enjoy the HIDEvolution laptop atreis!