Mythlogic: Never Again

Discussion in 'Reseller Feedback Forum' started by Hrafn Kolbrandr, May 29, 2017.

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  1. mythlogic

    mythlogic Company Representative

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    Hi TSamee,

    We completely agree that its unacceptable, but that part doesn't really matter, as you want your stuff back. So please check your PM.
     
    Prema likes this.
  2. Hrafn Kolbrandr

    Hrafn Kolbrandr Notebook Enthusiast

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    Just an update; No movement on the order since my last update.

    I've set myself a deadline.

    If there is no shipment by July 11 (3 months from the day I ordered it), I'm going to cancel the order.
     
    hmscott likes this.
  3. hmscott

    hmscott Notebook Nobel Laureate

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    That's 2x the time where you would ask for a full refund...

    At 6 months there have been enough technology advancements, new products, and loss of utilization that they should pay you 1.5x+ as a refund for your lost time.

    I'd ask for a new laptop, with 1.5x the value from their configurator or the cash equivalent.
     
    Spartan@HIDevolution likes this.
  4. TSamee

    TSamee Notebook Consultant

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    You're probably right. I really don't know what to do, though. They aren't picking up the phone any more and only seem to respond sporadically on this forum. Last time they got in touch with me, they said the new machine was being assembled, and would then go to testing before being shipped out. Not much info on the actual specs of it, but they mentioned it having an updated processor, which I'm obviously grateful for.

    More than anything else, we need some transparency. Something is clearly very wrong, and has been for a while, but customers have received no word besides occasional assurances on this forum.

    Edit: literally as I was typing this out, I received a message saying the machine would go into testing next week, and they would send me the specs once they were back in the office. Thank you for giving my case some attention, as I'm sure that had something to do with it.
     
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  5. Hrafn Kolbrandr

    Hrafn Kolbrandr Notebook Enthusiast

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    I got some good news today. I will update this thread when I find time tomorrow night.
     
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  6. Hrafn Kolbrandr

    Hrafn Kolbrandr Notebook Enthusiast

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    So I got a communication of good news from Mythlogic.

    They said that my system had entered the testing phase, and that they had also replaced the SSD I had ordered with a considerably larger one.

    Then to assuage any skepticism, they emailed me a couple pictures of my system undergoing benchmarking.

    So with luck it will be shipping out shortly.
     
  7. Hrafn Kolbrandr

    Hrafn Kolbrandr Notebook Enthusiast

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    Update: Just received communication that my system has shipped and should be arriving this week.
     
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  8. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Did you ever get it? Is everything OK?
     
  9. yotano21

    yotano21 Notebook Evangelist

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    Why is Mythlogic even a reseller when they can handle their own business. And why are they on these forums when they cant provide any kind of customer support. Too many people are having complaints about them about late this and late that. If I run my ebay business like them I'd go under.

    They give the Clevo (sager) family a bad name.
     
  10. Falkentyne

    Falkentyne Notebook Prophet

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    I don't think anyone reading this will buy anything from them now, when Hidevolution, GentechPC, Xotic PC and Eurocomm exist...
    Hell, even Alienware (Dell) is better than this. At least you will get PRODUCT, despite all the issues....
     
    Spartan@HIDevolution likes this.
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