Mythlogic: Never Again

I am going to discuss my (ongoing) experience with Mythlogic.

A while back, I started looking for a new gaming laptop for my wife. I shopped around, and decided on Mythlogic. We ordered one of their stock models in late August. Turnaround time was listed as 12-16 business days. Fast forward to mid October, and the order has been sitting in the parts allocation stage for weeks. I send them an email, get a response, and long story short, the laptop arrives in early November. Two and one half months turnaround.

The laptop we received however has been superb. From my previous communication with the company, I was willing to chalk up the exceptionally long turnaround as a fluke, and this April I decided to order a new laptop for myself.

My first problem came when I couldn't remember my account password. The password recovery system on their website kept kicking back errors. This should have been my indication to go with a different seller; but instead I just created a new account using a different email.

I place my order, and it stays in the processing stage for about a week. Furthermore the money doesn't come out of my account, but is unavailable. I try to call customer service multiple times but can't get through. I email them, and get through. A few days later, the money finally comes out.

Since then, I have been in the payment complete stage. I spoke to their online support last week, and they said I should see some movement on my order in a few days. Thus far, no change has occurred.

I placed my order on April 11 and am still waiting. Clearly the delay on my wife's laptop wasn't a fluke. Also on April 11 I ordered an MSI gaming laptop for my son from iBuyPower.com. Not only did I receive an email at every step in the process; I received the laptop in just over two weeks.

Meanwhile, I am still waiting to see movement on an order I placed a month and a half ago from Mythlogic.

I really don't want to be done with these guys, because they provided my wife with a superb, excellent product; but if I don't see movement soon, I can't recommend them to anybody, let alone justify purchasing from them myself ever again.

Just so you all know what to expect.

Update: After being contacted by a Mythlogic rep, my order has been updated as "In Build Queue"

 

Hi,

I know you can't PM (missing 4 posts), but is there any other information that you can share about your specific order so that I can track it down and get to the bottom of this?

 

Customized Phobos 8717 ordered on April 11 and shopping to Nipomo, Ca.

Thank you.

 

Ok thank you. I'll look this up and email you directly

 

After being contacted by a Mythlogic rep, my order has been updated to "In Build Queue".

 

funny how there are three threads near the top all about Mythlogic and all the same - lack of communication with the customer and requires the customer to come on to these boards to get any response from the company...

 

The owner has personal problems at the moment...everything should be back to business as usual soon.

 

Any idea on how to define soon?

 

Well as much as I can relate to and understand that, I too hope that soon comes a little earlier rather than later.

As an update, I am now 12 days "In Build Queue". Business must be booming.

Mythlogic: Excellent Laptops. Hefty Wait Time.

 

In five days, it will have been six months since I sent my laptop to them for repairs.

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