Mythlogic Help Needed

I've got a Phobos 1715 that I believe needs a BIOS update. Apparently you can only get them from Mythlogic. I've had a ticket in for over a month about this with them and it's only received a single response asking for a BIOS version 10 days ago. I've tried calling, facebook messenger, and their live chat and haven't been successful. I need help/suggestions on how to get in touch with them on a reasonably regular basis. I don't think it should take 6 weeks, to date, to send me a file.

 

@mythlogic what's up with that?

 

Contact mythlogic rep here on the forum, from my experience the rep here is very helpful

 

Ok, did that and we'll see what happens now.

 

@D2 Ultima @Mr. Fox @bloodhawk @Papusan


mythlogic doesn't seem to be handling customers too well, in line with with what d2 reported

 

It's weekend and Mythlogic haven't been here...

Spoiler: since friday

 

Another one falls.
This is their MO 99.9% times these days. I dodged a bullet avoiding them last year.

 

Their rep responded to another thread on these forums in the last hour and he should have reviewed my pm by now.

 

Been trying to get in touch with Mythlogic, which isn't going particularly well. I'm also assuming this is the correct place to ask for help. If it isn't, mods please move the thread or point me in the correct direction. I have a laptop that seems to think it's overheating randomly. By that I mean at a randomly determined point in the future once the laptop is powered on it begins to beep and the cap lock, scroll lock, and function lights flash in time to the beeping. When I do get the laptop to run it doesn't seem to get above 59C and all hardware appears to be secure. I've run stress tests on both RAM and CPU with nothing coming back. The windows event viewer shows an event with no details. The one phonecall I had with myth they mentioned it could need a BIOS update. I haven't received it yet but was able to put a stock BIOS on the computer which alleviated nothing. I need suggestions for next steps because currently the laptop is a pretty brick.

 

Please check if you got a stuck fan.
Look on the bottom or better yet remove the bottom cover, turn on the laptop and press FN+1 and check if all fans are spinning.
You can also try to do a NVRAM reset by doing the following with your laptop turned OFF:

Press FN+D, keep them pressed and press the Power button.