My order on hold for an Asus G73 from TigerDirect

Discussion in 'ASUS Gaming Notebook Forum' started by Chango99, May 8, 2010.

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  1. Chango99

    Chango99 Derp

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    Just wondering, has anyone had this problem before? I got emailed about it:

    Thank you for your recent order. Unfortunately, we require additional information from you. Therefore, your order is currently being held awaiting resolution.
    We understand this purchase is important to you and would like to assist in expediting your order. A credit card representative will assist you in attempting to resolve this situation. Please call our credit card hotline at 1-888-999-8800. Our hours of operation are Monday-Friday from 8 AM - 9 PM (EST). When calling, please reference your order number: xxxxxxxx.
    This order is being billed to xxxxxx in xxxxxx. The billing information must be the same as the record on file with your credit card issuing bank to avoid further delays. When contacting our credit card representative, please call from the phone number listed with your credit card company to expedite your order quickly.
    In the event we are unable to process your order with the current payment method, please have an alternative method available when you call. Thank you again for choosing TigerDirect.com.
     
  2. ziddy123

    ziddy123 Notebook Virtuoso

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    How often do you charge $1,300-1,500 on your credit card?

    It's called Anti-Theft and it's a good thing. Just call your credit card company and tell them you authorize this purchase.
     
  3. dkillone

    dkillone Notebook Evangelist

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    Same thing happened to me. I have to wait until tomorrow to call and fix it :\
     
  4. evtsai.km2

    evtsai.km2 Notebook Enthusiast

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    Hopefully, we dont have to wait 7-30 days for it to ship.
     
  5. Chango99

    Chango99 Derp

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    Hmm. Well i'm using paypal which is using my debit account and I have transferred or paid 1000$ things.
     
  6. ziddy123

    ziddy123 Notebook Virtuoso

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    Either way, this is the reason for it. It's a simple call and they can clear this up within a few minutes.

    But then I don't use paypal, hate paypal with a passion, I prefer my credit card company for security over paypal garbage. Paypal has a thousand ways to screw you over and very few ways to to get the screw up resolved....

    Meaning don't call Paypal to resolve this, call your credit card company as Paypal is about as useless as any online gateway processor out there, probably the worse.
     
  7. cnk

    cnk Newbie

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    Had the same thing happen to me. I noticed it while I was out and called the 800 number that was listed. Took about 10m and they put the order through.
     
  8. Chango99

    Chango99 Derp

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    The 1800 number says they only operate M-F. It's Saturday. I'm just a little worried. Since my order is on hold, is my order actually on hold, ready to ship, or are they only processing after its confirmed? I'm worried because it's not Order today, ships today anymore, so i dont want to have my order delayed for my A2... I expect it within does 4-7 days after I call in.
     
  9. cnk

    cnk Newbie

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    When I called, it said that they were open Mon-Fri and Sun/Sat 9am - 1pm EST. You may want to give them a call tomorrow and see if you can get through. I placed my order Saturday morning at 9am. Checked order status at noon while out at lunch and called up and got it cleared.
     
  10. Chango99

    Chango99 Derp

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    Yeah i'll try tomorrow morning if I wake up in time. usually wake up around 12 PST which is already 2 hours too late lol
     
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