My negative experience with the ASUS GL502VS

Discussion in 'Asus' started by 5YNAP5E, Apr 3, 2018.

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Anyone else had a bad experience with ASUS hinges?

  1. Yes (GL series laptop)

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  2. Yes (different laptop series)

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  3. No

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  1. 5YNAP5E

    5YNAP5E Newbie

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    I bought a GL502VS-DB71 a little over a year ago, it has been my daily driver, even replacing my desktop setup, I haven't had a problem until the r̶i̶g̶h̶t̶ left hinge housing pop-ed open. I was in Taiwan at the time, so I walked into their service centers, the rep there was pretty nice, but I didn't have time to repair it there as I was coming back to the States in less than a week. I contacted ASUS in the US, who said they wouldn't cover it under warranty, but it was covered under their ADP program (waving the entire repair cost), so kudos to them, albeit repairing took over a month without up-to-date status updates.

    A little under 4 months later, the e̶x̶a̶c̶t̶ ̶s̶a̶m̶e̶ other hinge broke in the exact same manner, what's worse is that the warranty is past expired, and ASUS gave me an estimate of $690 for the repair, I know an estimate isn't final, but considering I live on the west coast and the nearest repair center is in Texas, shipping is a bit expansive. The first repair cost was billed at around $300 (I have the original invoice somewhere), and the repair estimate in Taiwan was 5000NTD (~170USD),..

    I always loved ASUS products, I own an ASUS router, phone, tablet, TUF motherboard, ROG motherboard, 2 GPUs, disk drives, and was even considering buying one of their new upcoming phones, but this damn hinge and that absurd price estimate (it'll be cheaper for me to sell the laptop as-is, give free shipping and buy a new one) are driving me away from buying another ASUS product or even being able to recommend an ASUS laptop.

    EDIT for clarification: The plastic housing the hinge attached to the screen is broken, not the actual hinge
    EDIT 2: Actually, the other hinge broke this time, which means both hinges have failed to date.
     
    Last edited: Apr 4, 2018
  2. TheReciever

    TheReciever D! For Dragon!

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    I know this doesnt really help, but its why I dont buy laptops that I know I cant repair on my own.

    The thinner is better mentality that swooped into performance machines only makes repairing on your own more complicated. I had been a broke Uni student for the past 3 years, and just like with cars doing the labor yourself reduces most costs by 80%.

    But thats where my bias comes from...
     
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  3. Arrrrbol

    Arrrrbol Notebook Evangelist

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    I have heard too many stories like this about Asus laptops. As far as I can tell the quality of the components and materials they use is very shoddy - either that or the engineering is very poor. They might make good motherboards, but they don't know a thing about making a good laptop.

    I'd suggest either repairing it yourself, or selling the laptop and buying something with better build quality (and that is easier to repair).
     
  4. TheReciever

    TheReciever D! For Dragon!

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    Is it the frame the broke or the actual hinge?

    It might be worth looking into especially since the price is so absurd to send in for repair.

    Most (if not, every) laptops have breakdown tutorials on youtube.

    Just might be worth looking into
     
  5. 5YNAP5E

    5YNAP5E Newbie

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    Unfortunately the plastic hosing itself is cracked open (or rather, the cruddy retainer clip holding it together is), i would replace it myself, but the entire bezel and top of the hinge covers are one solid piece, so finding a replacement might be hard. I did find a screen replacement thread (which requires removing the hinge) over at ASUS' ROG forum, but again, finding the part is going to be hard.
     
  6. TheReciever

    TheReciever D! For Dragon!

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    Look for your service manual online, typically, thats where you will find the part numbers then you can reference it on ebay (generally the best place to find replacement parts, I find).
     
  7. link626

    link626 Asus GL502VM, Lenovo Y580, Asus K53TA

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    post pics. I wanna see your busted laptop.

    Plastic laptops usually bust open eventually after long term use.

    I've taken apart the GL502, and the part where the hinge attaches is actually reinforced with metal.

    the metal hinge itself never breaks. But the excessive torque causes the case to bend and pop open.

    These hinges usually have a nut where you can lessen the torque so it doesn't put so much stress on case.

    [​IMG]

    [​IMG]
     
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  8. 5YNAP5E

    5YNAP5E Newbie

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    [​IMG]
    [​IMG]

    I should have clarified earlier, the hinge itself isn't broken, but rather the plastic housing that connects the hinge to the screen is.
    Above: The second time its cracked (taken yesterday, this is the same image sent to ASUS customer service)
    Below: The first time it cracked, that image was taken by ASUS at their service center.

    Normally this woulden't be a problem, but whichever dumb engineer designed this thought it'd be ok to hold an entire screen assembly with something shaped and sized like a sideways flathead screwdriver off a multitool and a plastic retainer clip instead of using screws and a plate to properly hold the screen and distribute the stress. Seriously, I've seen pin comnectors with beefier construction.
     
    Last edited: Apr 4, 2018
  9. link626

    link626 Asus GL502VM, Lenovo Y580, Asus K53TA

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    Not as bad as I thought. I thought your whole laptop busted open.

    that's weird. That's just a snap on piece. It should spin freely around the hinge.

    I'm thinking there's gunk around the hinge that prevents the plastic piece from spinning around it, and then with stress it cracks open.

    The other hinge doesn't have a problem
     
  10. 5YNAP5E

    5YNAP5E Newbie

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    Actually, now that I look at the pictures, the 2 pictures are of different sides, which means both hinges have failed to date.

    Idk how I forgot and didn't realize the left hinge broke the first time and the right this time.

    Funny thing is, the right side spins freely now, as in, it flops around.

    Update: I found the part on Aliexpress, but at this point I'm considering re-engimeering the hinge assembly.
     
    Last edited: Apr 4, 2018
  11. link626

    link626 Asus GL502VM, Lenovo Y580, Asus K53TA

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    what's the link for the plastic piece on aliexpress ?
    i searched gl502 and it's not coming up
     
  12. 5YNAP5E

    5YNAP5E Newbie

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    Its $28.95 with free shipping, 2nd cheapest is $38.80 with free shipping, try searching for 'GL502 LCD' and sort by price.
    At this point I'm seriously considering repairing it then selling it or just selling as-is for repairs and buying another laptop, I've heard good things about Clevo's and Dell/Alienware's build qualities.
     
  13. TheReciever

    TheReciever D! For Dragon!

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    Alienware is worse, Clevo is serviceable.
     
  14. 5YNAP5E

    5YNAP5E Newbie

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    So I take it for granted the recent Alienwares (specifically the 15 R3) are not built like the good old XPSs?

    I was also looking at the Clevo P950ER, as its pretty cheap when stripped down and I have parts just lying around, but since it has yet to be released, there are no reviews, no known problems, and no benchmarks.

    I've also heard that MSI is hit or miss, one of my buddies had to send his back twice for HDD failure, another for his bezel falling off, and another has a panal with very poor viewing angles, but the first two haven't had a problem since.
     
  15. TheReciever

    TheReciever D! For Dragon!

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    Alienware had a paradigm shift in mid 2014 and they've had serious QC issues on everything they have ever released since then and people are still arguing about how to fix it. Some are lucky and work just fine but most have to replace 2-4 systems (or heatsinks, since thats the specific issue) before having a system that didnt operate at 100c or throttle to 800Mhz on the CPU for no reason at all. They are still those that swear by them though... @Raidriar has many of the Alienware lineup up to 2013, he wont fluff his opinion and there may be some that disagree but he calls it like he see's it.

    Clevo is serviceable, they've had issues with some warped heatsinks but from I heard good things about the P650XX type machines, but I have no experience with them or knowledge outside of that. If you decide to go with a Clevo machine make sure to go with EVOC so you can hopefully get a Prema BIOS (which enables more control over system behavior) as well as have them repaste for you and still be under warranty. I had a P157SM-A that was a solid machine but I just didnt like the keyboard layout and sold it to my brother, otherwise very respectable machine. @HTWingNut has had some experience with Clevo laptops in his reviews in the past. Not sure what he's up to lately but maybe he can give a different perspective.

    From what I read on here, MSI is the best "out of the box" but they have their own issues like Hybrid battery so they cheap out on AC adapters (pending model of course), have on average better screens and the cooling systems are generally adequate. Of course that is pending the specific model your looking at. I would contact @Phoenix if you want more info, he's kind of the guru on that genre of laptop.
     
  16. 5YNAP5E

    5YNAP5E Newbie

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    Darn, I've seen and briefly used a Windows 7 era Dell and own a M5000 series Alienware (bought from GoodWill for 20$) and both of them were built extremely well and seemed easily serviceable.

    Funny thing is, I actually limited my choices down to a Clevo P650 and this ASUS GL502, and the GL502 won because of the 'ASUS' brand name, ROG forums, and local availability
    Little did I know at the time that none of it actually mattered as Clevo has reputation much better than I realized, large userbase, and Prostar's HQ isn't far from where I am (or that they have members here on NBR).
    REALLY regretting not choosing the Clevo right about now.

    MSI's chargers couldn't possibility be worse than my ASUS chargers (plural), as I've had 2 of them fail from what I presume is the charger overheating and melting something inside (I actually stuck a heatsink and fan on the 2nd one, and it still overheated and failed), thankfully the service department at Fry's just gave me a new charger both times. (They weren't as helpful with the hinge housing though). The 3rd is actually rated for a lower power (120w as opposed to the 180w stock) and it seems to be fine as I've done overnight renders and simulations without anything failing or catching on fire (and the CPU blazing at around 95-97C), idk if its just the laptop limiting itself on power consumption after the infamous battery-drain-outrage-BIOS-update
    I would consider a MSI, but the Clevo is far cheaper for the same hardware

    The 3 other manufacturers I'm avoiding are Gigabyte, Acer, and HP
    Gigabyte: I've had bad experiences with their tablets and lower grade motherboards before. Someone I know sent in a GPU for RMA because the heatsinks were horribly damaged and got the same GPU back, with the damaged heatsink still on it.
    Acer: I believe they've had enough time to switch out laptop engineers (from the time when they were known for bad laptops), but new ones seem overpriced.
    HP: I've had 2 of their laptops overheat to the point of permanent failure, enough said.

    Back onto the original topic, I sent a complaint to ASUS's CS asking them to verify the estimate, and they confirmed it to be 690$. And whoever responded must've skimped over the case and complaint, because they think that I've only owned the laptop for 4 months (when the original message stated that the hinge broke 4 months after receiving it back). At this point, it's pretty obvious ASUS doesn't want to take responsibility for a faulty design, but I'm going to try calling them tomorrow (technically later today) and see if the guy on the phone can do any better (seriously, I've had it with these copy and paste messages).
     
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  17. TheReciever

    TheReciever D! For Dragon!

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    Its not that they are worse, its that they spend less on them. Instead of just getting a 210w AC Adapter they opt for 180w and pull power from the battery at the same time, which creates a host of other issues. Most notably clean power delivery and undue wear on the battery.

    As for the other mentions, I havent had any experience with them. Acer looks like they are trying to break out of the garbage mold though.
     
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