My Laptop is gone

Discussion in 'MSI' started by hussamalnajjar2012, Jun 28, 2018.

  1. hussamalnajjar2012

    hussamalnajjar2012 Notebook Enthusiast

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    Hi Dear Fourm , MSI team.

    I have MSI gt73vr tittan pro top of the line laptop which I bought on december 2016



    I sent my laptop to MSI RMA service to fix it for the 4th time within 1 year becuase I had a defective unit, MSI team were great each time and fixed my laptop for me which I barely used ,because every time i use this laptop it will fail me and break so I use my 6 years old HP laptop instead , which still works great :)


    anyway this time when the repair was completed ,RMA departement sent the laptop for me throw fedex,on may /30 I got a message from fedex telling me that my package was delivered and someone has signed and recived the pakage,I was at my work so I contacted my family members who live with me they told me they were out also and havn't seen any one,



    I checked with the apartment manager , and he hadn't recived any thing,so I contacted fedex and they told me that MSI has to file a lost claim

    I called MSI team and they were great again and help me to file the claim,the claim got declined becuase someone has signed , i called Fedex agian and they told me they can do more invitigation and see who signed but MSI has to contact them directly becuase they are who did the shimpment I can't do it by myself



    I called MSI agian and they told me they did thier part and they can't help me more because my case will be declined agian ,

    I contact the supervisor (Kelvin Wong) throughthe phone and through the emails and I have attached a picture of what happend between us



    the last thing I heard from him was there is nothing we can do , and he hang up the phone on me !
    I left voice mails on his phone number and he has never contacted me agian



    So what I can do Now it is a 2 years investment for me that cost more than 2700$ and recently I upgraded the Storage to 512 Samsung NVME drive for 200$



    thanks for any suggetions
     

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  2. Falkentyne

    Falkentyne Notebook Prophet

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    How in the hell can someone sign for a package in your name if it's not you?
    Clearly it's someone at your apartment complex...but that's absurd....sorry for your loss. But there's nothing anyone can do here for you. Contact your credit card company or take it to small claims court.
     
  3. hussamalnajjar2012

    hussamalnajjar2012 Notebook Enthusiast

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    Acually the one who has signed , has sign with another name , not my name ,
    MSI comapny is the only one who can declined Fedex decision and ask for more invistigation , but the supervisor clearly said to me that he can't do anything ,and hang up the phone !!!!!!
     
  4. Falkentyne

    Falkentyne Notebook Prophet

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    Someone signing with the wrong name? Fedex should handle that. That was clearly illegal.
    The driver should never have released that package.
    You need to contact the Fedex district office, and also maybe contact a lawyer.
     
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  5. hussamalnajjar2012

    hussamalnajjar2012 Notebook Enthusiast

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    yes I think this is really a good idea, but i'm afraid that the lawyer will cost me more than what i have lost already
     
  6. Talon

    Talon Notebook Virtuoso

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    Contact your local police department and file a report. Then file a small claims case against MSI to take their ass to court over it. I would also contact your credit card company that was used to pay for the laptop with and file a charge back against MSI or the vendor which you purchased the laptop from.
     
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  7. senso

    senso Notebook Evangelist

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    Lots of companies show the signature on the tracking page, thats why they use PDA's, the signature is digitized, and they usually also have the address/GPS coordinates of where the delivery was made.

    Someone signed that at some place, Fedex should show you the signature and where and when it was delivered.

    :(
     
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  8. africanleopard

    africanleopard Notebook Enthusiast

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    Did you insure your laptop? If so, claim it from the insurance. If you give them all the information they will go after either FedEx or MSI. If you did not specifically insure, some credit cards do insure the goods if over a certain value. Check with them.

    You do need to file a police report though.

    And check sites like Craigslist or Kijiji as sometimes these get sold and if you spot it you can let the police know.
     
  9. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    If someone else received the system chances are they're neighbors. I'd go to the police first. Setting up the RMA would have required a serial number, give them that.
     
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  10. Support.4@XOTIC PC

    Support.4@XOTIC PC Company Representative

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    For some additional context regarding the signature discrepancy, most FedEx packages do NOT require a direct signature from the "intended recipient". They only require a signature from literally anyone at that location (over the age of 18). FedEx assumes that other people signing for packages are either family or friends of the package recipient. Additionally (and more significant than you might first think), FedEx also uses this practice to protect their employees. There have been several cases in the past where FedEx delivery employees have been physically assaulted because the intended recipient was not there to sign for the package (violence is never the right answer, but, I can understand that it would be frustrating to have a package you've been waiting for literally inches from your hands and the FedEx guy tells you "no").

    If I were you, I'd try to figure out the full name of whoever signed the package (but, they could have signed a fake name too... it's not like FedEx has a way to verify names in real-time when a package is delivered). Definitely contact the police as well.
     
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