So she is pretty embarrassed about this. A guy calls and tells her he is trying to help her cancel her subscription and give her a refund. He convinces her to go to teamviewer and install the app and give him access to her laptop all the while expertly avoiding her questions. Social engineering 101 really. It was at the point when he asked who do you bank with and went to the bank website that she kinda caught on something wasn't right. She hangs upon him. He calls her back and pretty much was nasty with her told her he will lock her out if she doesn't give him bank info. She hangs up thinking it's all done all the while teamviewer is still running. Fast forward later, her windows password doesn't work and she can't get in. We know we are screwed. The question she has lots of family pics and some docs. Anyway to retrieve those files? If we get the hdd out or something like that? Help? It's an inspiron 3521 running windows 10.