My bad experience with an AW re-seller Hidevolution

Discussion in 'Alienware 18 and M18x' started by BlueNasser, Jun 3, 2013.

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  1. BlueNasser

    BlueNasser Notebook Consultant

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    I checked with the service tag and I found out this in original configuration.
    [​IMG]
    If it only was changing the cpu from 3610 to 3720 without going through Dell it would be fine somehow, but changing from oem to qs is like really something unexpected. Im not sure what to do next :confused:
    Sent from my GT-N7100 using Tapatalk 2
     
  2. sponge_gto

    sponge_gto Notebook Deity

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    Unfortunately, even in this day and age the strong arm of the law turns feeble once extended across national boundaries. Take the advice from the others on this thread and fight for what you deserve but don't get too hung up if you end up at a loss. In fact, it would be a nice incentive for you to get a CPU upgrade since there wouldn't be any warranty penalty involved :D

    If I were in your shoes, I'd certainly be looking up deals for a cheap 3920/3940/3720 es :cool:
     
  3. steviejones133

    steviejones133 Notebook Nobel Laureate

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    The thing is, he shouldn't have been sold/given an engineering sample - period. If the OP elected for HID to upgrade the cpu, they should have stuck in an OEM cpu, not a QS or ES - period. Even if it was a free upgrade, he should have still been made aware of the cpu's nature at the very least. Totally out of order from HID if you ask me.....I'd be banging on their door like there was no tomorrow if it were me.....and keep banging until it gets redressed the the satisfaction of the OP, whatever he feels that might be.
     
  4. Hybrys

    Hybrys That Damn Cactuar!

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    This, a million times.

    It's super illegal, and he doesn't even have to get in their face about it. He can just tell Intel the whole story, and they may choose to get uppity about it or have Dell deny them reseller rights.

    I would contact Intel and Dell immediately, as well as tell HID what/why you're doing it.

    FYI: http://www.intel.com/support/processors/sb/CS-030747.htm

    This article includes the Corporate Security email address; I'd email them.

    Edit: It also looks like it came with a Toshiba drive instead of the Seagate in your signature. Have you check that out yet?
     
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  5. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Spot on, Brother Hybrys. Great Info, Bro +rep.
     
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  6. sponge_gto

    sponge_gto Notebook Deity

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    Would be nice to see justice come straight down from multinational conglomerates once in a while ;)

    BlueNasser, I hope you have all the proof to make your case with Intel or Dell :cool:
     
  7. goussama

    goussama Notebook Consultant

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    Agreed make your case pursue all possible options
     
  8. BlueNasser

    BlueNasser Notebook Consultant

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    I sent an email to Intel and I ll keep you all updated. Thank you everyone.
     
  9. Hybrys

    Hybrys That Damn Cactuar!

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    Any word on this? I'm really curious in how this plays out, because it's not the first time I've heard of HID being underhanded.
     
  10. Meaker@Sager

    Meaker@Sager Company Representative

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    The law maybe weak across international borders but corporate lawsuits have no problem ;)
     
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