My Aorus X7 v7 DT cannot run on battery. And this icon is displayed.

Discussion in 'Gigabyte and Aorus' started by TareX, Jan 14, 2018.

  1. TareX

    TareX Notebook Geek

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    Bought this $4000 laptop 4 months ago. I always have my laptop plugged in. But whenever I unplug it, it turns OFF and won't turn back on unless I plug it back in. When it turns on, I see this battery icon with an X on it. When I hover the mouse, it says "100% charged and working".

    Is my battery dead? Should I have not kept it plugged in all day?

    [​IMG]
     

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  2. Vistar Shook

    Vistar Shook Notebook Deity

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    It is possible that your battery is dead, but not from it being plugged in all day. You can try uninstalling in the device manager, microsoft ACPI compliant control method battery, then restart and windows will install it again. If that doesn't work, open the laptop, remove the battery connector from the board, then plug it back in.
     
  3. TareX

    TareX Notebook Geek

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    I installed HWinfo to check the battery capacity. Everything is "0", even the designed capaciy

    • Smart Battery

      Device Name: X7Y7

      Manufacturer Name: GIGABYTE

      Unique ID: GIGABYTEX7Y7

      Designed Capacity: 0 mWh

      Full Charged Capacity: 0 mWh

      Power Status: Charging On AC Power

      Current Voltage: 0.000 V
     
  4. Vistar Shook

    Vistar Shook Notebook Deity

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    If unplugging the battery ribbon and plugging it back doesn't work, you should try contacting support for warranty, which is usually one year.
     
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