MSI Gt75 - Stuck on MSI logo

Discussion in 'MSI' started by LapOnMyTop, Feb 21, 2020.

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  1. LapOnMyTop

    LapOnMyTop Notebook Enthusiast

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    Hi, hoping someone can help me. I have a GT75 and just starting about 15 minutes ago, it won't boot past the MSI logo screen and keeps re-cycling the startup about every 10 seconds.

    All I was doing was: I was going to play a game on Steam...it said it wanted to update or something, so I accepted and went to the download page. I noticed that it was installing the game, not updating. I didn't want it to install on the drive it was on since it was getting close to 80% full last time I looked, so I paused the download.

    I went to check the storage space left on the drive in PC settings and noticed the drive storage bar was red (perhaps because it was getting full?)...I double clicked it so I could look inside and got an error message...(I am sorry, but I don't remember verbatim what it said). But it wouldn't let me access the drive.

    I thought perhaps if I restarted my laptop it would refresh, and then I shut down the pc. When I went to reboot it, it started the startup cycle I'm having problems with now.

    P.s. please be easy on me - I am not very computer literate. Thanks for help.
     
  2. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    Try soft resetting the laptop ....
     
  3. LapOnMyTop

    LapOnMyTop Notebook Enthusiast

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    Thank you, I have soft reset and hard reset...it's not changing anything unfortunately. I even took the SSD cards out and rebooted - no change. I also tried holding the little "EC reset" button on the back for 30 seconds...no change.

    Another forum on a user who could not enter BIOS suggested a "CMOS reset" that entails temporarily disconnecting the little quarter sized battery from the motherboard and then reconnecting after about 5 mins, but this battery is under the motherboard on my laptop. So it's not something I can try myself, nor would want to.

    I'm currently waiting till Monday when support at HIDEVOLUTION will be back open and hoping that they may have some fixes...otherwise I may need to send it in so they can try the motherboard thing with the battery. It sucks and seems toa be a very odd an uncommon problem I'm experiencing. Crossing fingers I can get this sorted out Monday :(
     
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  4. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    o.k. last resort is reflash bios. It worked for me. I had similar issue on a GT73VR.
     
  5. LapOnMyTop

    LapOnMyTop Notebook Enthusiast

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    Is flashing the BIOS another term for a: "CMOS reset?" If so, I'm eager to see if HIDEVOLUTION can do that.

    If flashing the BIOS is different than resetting the CMOS, then I can't enter BIOS to try that at the moment. Thanks for your suggestions.
     
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  6. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    If it's showing the MSI Logo you can access the bios. I don't remember what button to press , but you have to press repeatedly on start up and it will go into bios before the MSI logo shows up.
     
  7. LapOnMyTop

    LapOnMyTop Notebook Enthusiast

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    Yes, that's what I thought too - that if it shows I can get in. But I've tried repeatedly multiple rimes with "F2, F3, F7, F12, Delete, and Esc." None work. Spent about a half hour over the phone with Spartan who walked memthrough the process and we were both stumped. This seems to be the impass where nobody is quite sure what to do, so I'm just praying I get a fix from HIDEVOLUTION monday. :(
     
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  8. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    The goal is to either clear the CMOS or trigger a mismatch to clear the CMOS information. Reflash the BIOS fully using lilke Intel FPT utility can do this.
    Or if you have the AFU utility with the right flashing syntax you probably can do that too. However, if all have tried and problem still persists then contact MSI for warranty service.
     
  9. LapOnMyTop

    LapOnMyTop Notebook Enthusiast

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    Thanks kevin. I'm not technically savvy enough to really understand how to do this. However, I will be speaking with help from HIDEVOLUTION this morning and I will be sure to tell the tech agent this information to help us try to solve this case. I appreciate your help. Thank you!
     
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  10. Djadit

    Djadit Notebook Evangelist

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    Hi
    Can u help me?
    Can u turn on thunderbolt firmware update
    On bios?
    What windows detected base sustem device after you turn on thunderbolt firmware update on bios?
    Maybe somebody can help me


    Sent from my iPhone using Tapatalk
     
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