MSI GT73VR-7RF Shuts down when unplugged from AC adapter

Discussion in 'MSI' started by RalfTech, Jun 5, 2017.

  1. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Since the battery is defective, it had gone beyond from calibration can do. Although I wouldn't recommend the tool because it causes more wear and tear to your battery.
     
  2. Pwntage

    Pwntage Newbie

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    Thankyou. I'll send it off as soon as i complete my work in a few days. I'll still be fishing for reasons why it does the cut off even when laptop is powered off. just to make sure it really is only the battery and not some faulty power drain circuit on the mobo or bad connections. though i've waved and jumped around with the laptop ac plugged and it didn't shut off so it might not be any loose connections.
     
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  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Here's an example, if the battery's actual capacity is 40% but reporting 50% to the system, so when it comes down to 11% remaining on the system, then the next stage is immediate shut down due to loss of power.
     
  4. Pwntage

    Pwntage Newbie

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    yes. But what if the battery charge % doesn't matter at all. For me its cutting power from 0-100% charge remaining. its like it doesn't even depend on the charge % at all. even if its 100% charge in a shut down state it still cuts power when its not even being drained of power.
     
  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    What about DC jack? Does it feel loose if you wiggle it gently?
    It still can be battery issue, but if it's not then it's either the DC jack, or the internal power board.
     
  6. Pwntage

    Pwntage Newbie

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    and at other times i even have put it through the entire % age upto 5% left with full high speed fans and gpu and cpu 100% age usage and it still didn't cut power. So the drain on the battery doesn't feel like the problem to me. then again i don't know how a faulty battery behaves.
     
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    How long have you had the system?
     
  8. Pwntage

    Pwntage Newbie

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    The dc jack doesn't seem loose. and i can't open the back cuz its under warranty to check the battery connections. It runs great on ac power.
     
  9. Pwntage

    Pwntage Newbie

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    i bought it last october. its a gt73vr 7RF
     
  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    I see, it's best to let MSI inspect and repair the system through warranty then, good luck.
     
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