MSI GT73VR-7RF Shuts down when unplugged from AC adapter

Discussion in 'MSI' started by RalfTech, Jun 5, 2017.

  1. RalfTech

    RalfTech Notebook Consultant

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    Hello everyone,

    This issue started happening from the day I bought it. :(
    It has been bothering me all the time to the point where I can't stand this laptop anymore.

    Whenever I would work on my laptop for a few hours it would die but only when I unplug the AC adapter to leave somewhere. One night I closed the lid and unplugged the AC adapter to put the laptop in the bag for the next day. I took a sneak peek on the side of the power button hibernation light and unplugged AC, and that's when the light turned off. However, right now I'm typing without AC adapter and it works... this is so random.

    When I unplug AC adapter there's no delay it shuts off instantly and forget all my previous settings in dragon center and also forgets all my steam games so I have to re-download them again even though they are on the hard disk already.

    It's weird every single time I re-flash the BIOS it works for few days and starts to happen again.
    Am I supposed to calibrate the battery every week?

    I can't send the laptop for repair because I'm leaving to Europe in a week.

    Videos of other people having the same issue:


     
    Last edited: Jun 5, 2017
  2. ryzeki

    ryzeki Moderator Moderator

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    You are not supposed to calibrate your battery every week, nor need to reflash BIOS or anything so often. Right now try loading setup defaults in BIOS, save/shutdown and restart to get the BIOS in "order".

    You should probably start an RMA process if you can consistently cause the laptop to fail in such a way. I don't normally unplug my machine while ON unless I am moving from a quick location, but I have never experienced such a situation.

    Maybe you should try disabling hibernation too?
     
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  3. Falkentyne

    Falkentyne Notebook Virtuoso

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    Instead of doing an RMA, try this first:

    Open the laptop with the 5 bolts unscrewed and remove the bottom panel.
    Then find the battery cable connector and unplug it.

    With the cable unplugged, take a paperclip and press down in the small pin hole for 45 seconds (you can have the AC adapter plugged in for this). If you can't find the pin hole (should be by one of the underside speaker grills), just look at the back cover.

    Then plug the battery connector back on firmly and test.

    Does this fix the problem?

    If it did then the battery connector was not seated properly.
     
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  4. RalfTech

    RalfTech Notebook Consultant

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    I already tried everything... if the battery connector wasn't seated properly it wouldn't work at all sometimes... this is very random. Once I unplug it won't turn on with plugging AC adapter back in... any ideas?
     
  5. Phoenix

    Phoenix Super Tweaker

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    Did you try disabling hibernation/fast boot as ryzeki suggested?

    disable it from control panel > power options > Choose what the power button does

    then launch command prompt as admin and type:

    powercfg -h off

    then hit the enter button

    then reboot and test again
     
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  6. RalfTech

    RalfTech Notebook Consultant

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    We already did that a while ago together... and I just did it again.
    However, no luck whenever I unplug the laptop it dies, and sometimes doesn't or just dies after 5 minutes without notice and can't power on again.
     
  7. Phoenix

    Phoenix Super Tweaker

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  8. RalfTech

    RalfTech Notebook Consultant

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  9. ryzeki

    ryzeki Moderator Moderator

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    Sorry to hear your issues continue. It does seem like a hardware problem. If nothing has worked so far, I do suggest setting up RMA at the soonest possible time for you.
     
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  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    When the battery is defective, it can report false information to the system but in reality the battery has lesser capacity to disperse than the reported information therefore causing it to shut off when its actual power is depleted. It's best to replace it, and avoid doing battery calibration.
     
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