MSI GT72VR ACPI embedded controller error.

Discussion in 'MSI' started by johnmr531, Mar 6, 2021.

  1. johnmr531

    johnmr531 Notebook Consultant

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    Hello guys I have an MSI GT72VR and I often see this error in the windows event log on boot:

    Error 3/6/2021 9:41:43 AM ACPI 13 None
    The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

    When I get this error it seems to coincide with either the bluetooth(before i replaced the module) or wifi not being recognized.
    I've replaced the killer wireless module with an Intel® Wi-Fi 6E AX210 chip which the Bluetooth works much better on.

    When this error occurs if I run the ec firmware updated the system will boot up and BT and Wifi are recognized and work again. But after sometime there can be issues.

    I have the latest bios E1785IMS.119 and
    ec firmware 1785EMS1.107.

    My guess is the motherboard needs to be replaced. I think its always been this way though since buying it over 4 years ago.
     
  2. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    Are you doing the EC reset after you update the firmware? That might help.

    Sent from my SNE-LX1 using Tapatalk
     
  3. NeXt3R

    NeXt3R Notebook Consultant

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    this error get all time ?


    run this "clean tool for logs! check ERRor after day usage
    https://www.tenforums.com/tutorials/16588-clear-all-event-logs-event-viewer-windows.html


    ,.,but this look "one time problem" .,,.normal

    edit
    additional "full reset"
    30s power button when nb run --full bios reset to defaults "cmos reset"
    carefully ,..you need to know your configuration
    SATA controller ,,boot sequence ,,other custom setup -when not use DEFAULTS

    EC only "setup in bios still same"
    https://www.xoticpcforums.com/forum...resetting-your-laptops-ec-embedded-controller
     
  4. johnmr531

    johnmr531 Notebook Consultant

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    Yes I do the ec reset.

    I get the error infrequently sometimes every couple of days.

    for example:
    Error 3/6/2021 9:41:43 AM ACPI 13 None
    Error 3/4/2021 5:53:15 PM ACPI 13 None
    Error 3/4/2021 8:10:26 AM ACPI 13 None
    Error 3/2/2021 2:38:23 PM ACPI 13 None
    Error 2/8/2021 8:29:56 PM ACPI 13 None
    Error 2/8/2021 7:52:58 AM ACPI 13 None
    Error 2/5/2021 8:05:50 AM ACPI 13 None
    Error 2/4/2021 7:53:21 AM ACPI 13 None
    Error 2/3/2021 5:53:06 PM ACPI 13 None
    Error 2/3/2021 5:53:01 PM ACPI 13 None
    Error 2/3/2021 3:43:57 PM ACPI 13 None
    Error 2/2/2021 9:55:43 PM ACPI 13 None
    Error 2/2/2021 6:09:09 PM ACPI 13 None
    Error 2/1/2021 7:38:25 AM ACPI 13 None
    Error 1/31/2021 12:42:04 PM ACPI 13 None
    Error 1/28/2021 5:34:51 PM ACPI 13 None
    Error 1/25/2021 7:25:42 AM ACPI 13 None
    Error 1/23/2021 9:56:15 AM ACPI 13 None

    The drive is new its a Samsung 970 evo plus 2tb. Windows 10 was installed 12/25/20 latest version all updates. So its fairly new.
    My girlfriend has the same laptop and hers occasionally gets the error as well. But mine is far more often.
    I think the MSI GT72VR series is a bit cursed. I had to replace the keyboard on mine a couple years ago, hers now needs to be replaced it had the issue where keys(spacebar, f,g) intermittently don't work. I've replaced the battery on mine hers could use it as well(but that's wear and tear). The 1070 needed the bios fix to stop it from clocking higher then it can handle and becoming unresponsive. On rare occasion since purchase, upon turning the laptop on it wont start up and needs to be powered down. Add this ACPI error I've just recently noticed and the Killer wireless bluetooth not being recognized and I've definitely had some issues over the liftetime. Overall though I do like the machine though.
     
  5. NeXt3R

    NeXt3R Notebook Consultant

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    samsung m2 nvme ?
    in AHCI mode + NVME DRIVERS ???

    or 2.5 samsung SATA ? "no need drivers"

    ,.edit
    any missing drivers in device manager
    ENE ? others ,.all works ??

    check missing or error drivers
     
  6. johnmr531

    johnmr531 Notebook Consultant

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    The nvme version yes, AHCI yes, NVME drivers yes and samsung magician.

    any missing drivers in device manager?
    yes actually for the life I cannot figure out the unknown device under other devices.
     
  7. NeXt3R

    NeXt3R Notebook Consultant

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    ene radio mode 1.1.8
    or chipset
    http://forum.notebookreview.com/threads/msi-laptops-drivers.800622/

    when now using killer AX wifi - 22.30 drivers last,,.,.intel drivers / BT is compatible

    edit .,,.wifi/BT -last drivers
    https://www.station-drivers.com/ind...y&Itemid=352&func=fileinfo&id=4807&lang=fr-ca
    https://www.station-drivers.com/ind...y&Itemid=352&func=fileinfo&id=4798&lang=fr-ca

    or native help
    MSI web ticket ,.,.,and at release compatible bios / ec for win 20h2 up
    similar gt75 7re need update :D "but still works"

    last win 20h2 /844
    optional for drivers
    SDI lite "only not update realtek audio "+nahimic" / synaptic touch"
    ,,.this drivers need manual update

    https://sdi-tool.org/download/
    lite version + index -check drivers
    create restore point + try last drivers "best read version from web / inside system"
    all this SW need small help :)

    ,.,edit ,,,translation
     
    Last edited: Mar 6, 2021
    johnmr531 likes this.
  8. johnmr531

    johnmr531 Notebook Consultant

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    Looks like the unknown device was the radio, thanks!
     
  9. NeXt3R

    NeXt3R Notebook Consultant

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    and are you still getting acpi errors ??

    this my gt75 7re - example "starts at 20h2"

    acpi-error
    //// : The integrated controller returned data even though none was required. The BIOS may be trying to access the integrated controller without synchronizing with the operating system. This data will be ignored. No action is required. However, you should check to see if your computer manufacturer has a BIOS upgrade.

    "" only in the last windows "but everything works normally"
     
    Last edited: Mar 7, 2021
  10. johnmr531

    johnmr531 Notebook Consultant

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    Today no, I'm starting to think its a normal thing with MSI laptops.
    Thanks for the help and MSI driver link. Not having the ENE radio switch driver installed was probably why Bluetooth wouldn't show sometimes on the old killer wireless card and wifi just recently on the new intel chip did not show a couple times lol. I had got worried that maybe the ACPI ec error and wireless issues were related. But I had forgot about installing that driver.

    Anyways the new intel chip is better for me I was having Bluetooth mic issues using remote desktop where sometimes the mic would drop and I would have to reconnect everything. Also my BT mouse would sporadically disconnect/connect. With the intel this never happens. Stable connection always.
     
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