MSI GT72 sudden power off while gaming

Discussion in 'MSI' started by ddhdd, Nov 27, 2019.

  1. ddhdd

    ddhdd Notebook Enthusiast

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    Hi

    My MSI GT72 2QD laptop suddenly shuts down when gaming. Temps look fine, no throttling, just instant shut off, with a little click sound. This is while plugged in to charger. If I want to immediately turn it back on, I have to unplug the charger from the power and plug it back in - it wont start on battery alone, or if I unplug and plug back just the laptop.

    I read somewhere that it might be an issue with battery or charger, so I've tried running it only on battery and it also shuts off. I've tried disconnecting internal battery and running it only on charger, and it shuts off. Even did a EC reset, but still shutting down.

    It's an i7-4720HQ and gtx970m, if relevant, running windows 10(but i doubt its software related, as troubles only started, but I haven't made any changes )

    Anyone have any ideas?
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    The system might had overheated and shut off. Check the heatsink and vent to make sure that they are clean. Monitor the system temperature while running a game.
     
  3. ddhdd

    ddhdd Notebook Enthusiast

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    Temperature seems ok, maybe around 60°c around the time it crashes, but its not something consistent. I've seen it go higher in the past with no problem. Cleaning the vents and fans was the first thing I did, but didn't help
     
  4. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    If its clicking its either a Short or the Power controller is dying.
     
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  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Try another power adapter.
     
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  6. ddhdd

    ddhdd Notebook Enthusiast

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    Ok just to be sure, I repasted the gpu and cpu. I have better temperatures now (about 3-5°c better when idle) and when gaming the laptop last 3-4x longer before shut off. So maybe it is a temperature issue.

    Edit: ran OCCT for around 6 min, and got gpu up to 67°and cpu to 78° for like a minute before it shut off. Temp issue?
     
    Last edited: Nov 30, 2019
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    It's not temp issue unless your CPU hits 90+ Celsius. Do you have another power adapter of the same rating as your current one? What's the voltage and amperage on it?
     
  8. ddhdd

    ddhdd Notebook Enthusiast

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    Sadly no, no other adapter with enough power.
    You mean what voltage and amperage is written on it, or measured?
     
  9. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Yup, what are the numbers printed on it? If it's worn out then it may not provide sufficient wattage to keep the system running under load.
     
  10. ddhdd

    ddhdd Notebook Enthusiast

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    230W adapter, output is 19.5V 11.8A
     
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