MSI GS65 Stealth Thin 8RF-053 Keyboard enter key Issue

Discussion in 'MSI' started by RicardoTeixeira, Sep 14, 2018.

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  1. RicardoTeixeira

    RicardoTeixeira Notebook Enthusiast

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    Recently the ENTER key of my laptop started to not work properly. Its an intermittent problem since sometimes I need to hit ENTER like 10 times to make it work, and sometimes just 2 or 3 times... And sometimes it works normally.

    I tried to uninstall the SteelSeries software hoping it could be a software issue but no luck. Today I installed the just released SteelSeries driver and nothing changed.

    Is there anyone suffering from this problem too? Is there any solution other than return the laptop?

    Thank you in advance!
     
  2. RicardoTeixeira

    RicardoTeixeira Notebook Enthusiast

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    Do you have a solution for this issue @Phoenix ??
     
  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    What's your current version of BIOS and EC? Did you try updating them?
    Also, you can send MSI a tech support request to find out if there's any firmware available for the keyboard.
     
  4. RicardoTeixeira

    RicardoTeixeira Notebook Enthusiast

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    I am using the latest BIOS and EC Kevin. Sometimes the Enter key works perfect and then start to not respond. Its really weird. I tried to contact MSI but no luck. I am now thinking to return the laptop to HID Evolution since there is unacceptable a $3k+ machine have this kind of problem. It's my first MSI and I am really disappointed.
     
  5. Falkentyne

    Falkentyne Notebook Prophet

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    Please install "Elite Keyboards' SwitchHitter" and test each key on it. I suspect another key will have a similar problem.
    Usually certain groups of keys are on a matrix. If you can verify this, then the problem is almost assuredly the keyboard cable itself. On other MSIbooks, this was caused by the cable being bent sharply by being installed behind the motherboard and then mounted without being pulled a bit (for slack), to try to keep the main part of the cable completely behind the mainboard.

    This "bend" has caused problems on many throttlebooks, like the GT72VR, GT73VR and many others (I had to fix it by pulling the cable out, removing the bend crease and having a slack bulge by the battery to keep it from re-creasing, which fixed it fully. But it took several attempts and some Deoxit D5 and a lot of compressing the cable).
     
  6. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Was there any optional service added to the purchase?
    Try to contact the reseller by calling and see if they can assist you with this issue or you may need to go direct with MSI for assistance.
     
  7. RicardoTeixeira

    RicardoTeixeira Notebook Enthusiast

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    I will have to send back my GS65 to HID Evolution since it's a hardware fail. That's awful, it's my working machine and they need 7 to 10 days to fix it plus shipping days... Now I see tons of users complaining about MSI Laptops keyboard fails... I wish I could find out before buying mine.
     
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  8. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Could have been a flake but they sure will take care of you. Hopefully that's the end of it.
     
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