Msi ge72 2qd can't boot

Discussion in 'MSI' started by Ays27, Feb 12, 2018.

  1. Ays27

    Ays27 Newbie

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    Hi so a few days ago I opened my laptop and it started and then shut down immediately and then started again so I was stuck in a bootloop .then after I disconnected the battery and the cmos battery it would start but the screen was off and the laptop didn't access the HDD (light only blinked once) this time after a couple of seconds I could control the fans and the keyboard lighting layout.
    From what I gathered online this seems to be a corrupted bios issue and I have seen some posts suggesting that I could do a bios recover (blind flash)
    Like
    https://forum-en.msi.com/index.php?topic=174985.0
    Would this work for my laptop ?
    I really need help with this as I have a lot to do on this laptop and I can't afford to replace the motherboard as I am out of warranty .
    Any help is really appreciated


    Thank you
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Did you perform any BIOS update before this happened? If not, did you flash any kind of unlocked BIOS onto the machine? If yes, what setting was used?
    In order to reflash the BIOS, you may have to use a programming device to do it. Is the unit still under warranty? If yes you can still send it in to MSI for repair.
     
  3. Ays27

    Ays27 Newbie

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    Sadly it's not under warranty and I did update the bios but that was a long time ago and before this happened I only put the computer to sleep and the next morning it wouldn't work
     
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Ok, try disconnecting the HDD, and power it on, see anything comes on. Also, try hooking it up to an external monitor as well.
     
  5. Ays27

    Ays27 Newbie

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    I did try to start it with out the hdd and then without the hdd and ram .I don't have access to a an external monitor but am sure the laptop isn't booting into windows or the bios .
    I have the bios file on a 16gb usb stick with a copy that I renamed AMIBOOT.ROM and I tried to press Ctrl + Fn + 7 (home) but didn't make any difference
     
  6. Phoenix

    Phoenix Super Tweaker

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    Turn off the laptop

    Press the power button for 30 seconds straight and do not let to of it even if you see the laptop boot cycling

    That would reset your BIOS so hopefully it would boot
     
  7. Ays27

    Ays27 Newbie

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    Hmm that didn't make any difference
    I tried it for 30 seconds 45 sec and 1min but no result
     
  8. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    That technique no longer works on the present product. But if it's not showing any display there's some kind of trouble in the system. Without a POST diagnostic card used by MSI engineers it's difficult to determine root cause of failure without swapping components.
     
  9. Ays27

    Ays27 Newbie

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    Oh okay thanks Guess I have to send it to RMA when am back home.
     
  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You're most welcome, and wish you all the best when the system comes back and everything will work as it's supposed to. :)
     
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