My hinges began to crack the plastic within a few months of purchase but I ignored it as I didn't want the hassle of a warranty return. Over the course of 2 years the cracking extended to the point where the plastic bottom base cover was cracked (including a vent disintegrating and breaking off), the red plastic bit which I think the motherboard attaches to was broken, the plastic screen covers were cracked (front and back) and the right hinge was entirely detached. So the screen was only hanging by one hinge and unable to open unsupported. Over the course of that time I had tried various repairs like epoxy, drilling holes and adding nuts and bolts which temporarily fixed it but I'd run out of fixes. So I had no choice but to send it away to MSI for repair. Technically it was still under warranty (2 years + 3 months) but I was expecting to pay the full cost as my repair attempts were incredibly obvious and the plastic damage so extensive. But I was very surprised to have it returned to me within 6 days with no cost whatsoever. Courier picked it up on a Tuesday and Courier delivered it back the following Monday (no cost to me). All the broken plastic bits had been replaced. My warranty expired 2 days later. The hinge mounting is a design fault and destined to fail. I had decided never to buy an MSI again however their amazing warranty service has to some extent changed my mind. Perhaps while not officially acknowledging the design fault, they nonetheless are very willing to accept it exists and thusly more generous about repairing damage which otherwise they could put down to user carelessness. I have loosened the hinges now as much as possible (while still keeping the screen upright when open) but l suspect the cracking will start again in a year or 2 as the problematic design remains. However if it will last another 2 or 3 years, that will be enough and time for a new laptop anyway.