MSI Drivers Team - Atrocious

Discussion in 'MSI' started by Phoenix, Jul 5, 2018.

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  1. Phoenix

    Phoenix Super Tweaker

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    So I've complained to MSI on multiple occasions detailing all of the issues with their drivers and their drivers team but it is like me talking to a wall so it is time for me to post this public rant maybe someone would listen.

    I will no longer recommend them as strongly as I used to even though their hardware is great, having good support and somewhat updated drivers is a must especially considering the fact now that with each new Windows 10 Build many drivers don't work on the newer builds and thus need an urgent updated for the new build. (ie. Card Reader, WLAN, Bluetooth, Graphics Drives, Audio, etc.)


    1) I and others have seen on many occasions where MSI would post a driver, example, MSI True Color, with the same exact version, same file size, same hashtag as the one which was posted months ago, they just post it with a different date and put it on the top to make it look like they are posting updates. This has happened numerous times so one cannot say it was a one time mistake.

    In fact, this just happened AGAIN today for the second time in a row! After about 7 months, they re-released the same freakin' version, same file size, same file hashes, AGAIN!

    [​IMG]


    2) With the release of the MSI GT75 Titan 8th gen, unfortunately, it was released right around the corner where Windows 10 was being updated from Redstone 3 to Redstone 4. As you know, with each build of Windows, a lot of the older drivers may or not work with the new build so it is crucial to keep the drivers updated, at least for your latest flagship models!


    No, you expect your customers to do all the work themselves which I did because I know how to obtain the drivers from their manufacturer like the Aquantia AQC107 LAN Driver, Killer 1550 WLAN/Bluetooth Drivers, Realtek Card Reader drivers, just to name a few


    But what about those amateur people who just buy a laptop, have Windows update automatically, only to discover that this or that doesn't work.


    Especially with the Killer 1550 which is just recently launched, the initial drivers that came with it were super buggy and caused a very flaky connection so each update was crucial! There has been 5 updates since the version posted on MSI's website until now but MSI has yet to post one update. How hard is this really? you guys should have better connections with manufacturers than a simple forum enthusiast has


    3) I reported to MSI on 3 different occasions, how come the Intel Rapid Storage Technology Driver for my laptop which is setup in RAID 0 is on version 16.0.1.1018 even though it is the flagship model and should be getting the latest drivers at least for a year whilst the lower end GS65 Stealth gets newer drivers like the Intel Rapid Storage Technology v16.0.2.1086?? :rolleyes:


    that is just one example, the GS65 has newer Airplane Mode Driver, newer Wireless Drivers, newer Audio drivers, and the list goes on, go ahead and compare them both and you will see.



    Don't tell me that these are different laptops so they will have different drivers, they share the same basic components like the RAID Drivers and Wireless drivers at least those are universal across all laptops.


    4) I reported to MSI as well that when I switch Audio Profiles in Nahimic say from Movie, to Gaming, to Communication, you don't hear any difference in the audio as if Nahimic is not able to talk to the sound device and change its profile.


    Well, that's because the link between Nahimic and the Audio Driver stopped working since the update to Windows 10 Redstone 4. Nothing was done regarding this so I had to search newer drivers from other MSI laptops which actually did fix the issue and now switching between the audio profiles actually works, the driver that worked is: Realtek Audio Driver v6.0.1.8437 which I found out by testing many drivers until I finally found this one from the MSI WS63 8SL download page!


    Are customers supposed to do all this work to get basic functionality of their laptops?


    5) Yet another issue, with the release of Windows 10 Redstone 4, nVIDIA had to release a quick update for their nVIDIA Drivers to work with Redstone 4, that is the most important driver to be updated for gamers whom this laptop is catered for yet we are still on an ancient driver from MSI that is not even compatible with the latest edition of Windows!

    6) Why is that that with every MSI app install like Dragon Center for example, it re-installs the MSI Remind Manager which is to remind customers to register their laptops? That utility is already preinstalled on all new laptops and once people register it, they usually uninstall that remind manager since it's not needed. Now, with every update of any MSI app liked Dragon Center, System Control Manager, even the SteelSeries Keyboard driver, the MSI Remind Manager keeps getting reinstalled again and again. I mean how many times are people supposed to register?


    What's worse now with the latest Dragon Center, the MSI Remind Manager runs as a task in the background and you cannot even uninstall it with the conventional methods since it's not even listed in the Programs anymore. Please tell them enough of this remind manager bundling it keeps popping up upon every reboot and is very annoying.


    7) Since the Synaptics Touchpad Driver that was shipped with my MSI GT75 Titan laptop is already outdated, Windows update is automatically updating it to a newer version which in turn since the one on Microsoft is usually not specific to MSI and is just a generic driver that works with Synaptics touchpads, I am losing the Synaptics settings in the control panel which allow for a lot of customizations like enabling/disabling gesture controls and what not in the control panel.


    Now, MSI did post a new Synaptics touchpad driver on the MSI GS65 Stealth laptop v19.5.10.132 (14.82MB) however that is just an INF driver, not the complete Synaptics driver which is usually a much bigger download, hence, again, if that driver is installed, the Synaptics touchpad settings are gone so we need the full installer of the Synaptics Touchpad driver just like the old version 19.5.10.132 was 29.22 MB (that is the size for the full installer)



    so what I did is a huge favor for the MSI community by creating this thread on the Notebook review forums which has the latest drivers all test by me and working 100% ranging from the VGA, LAN (Aquantia Driver which I had to fish around from their site), Audio, even card reader drivers.


    Part of the reason why I chose MSI over competitors like Clevo was that they are a big OEM and theoretically should support their laptop with at least working drivers for the latest Windows 10 Build.


    Now I do understand that it is not an easy task anymore with how Microsoft change the whole architecture of Windows with every new build twice a year and it is even more difficult to support all the laptops but at least support the newer/flagship models! This is simply not acceptable


    My daily job is to scan all other laptop models from MSI to fish around for newer drivers, test them, and have them listed in that thread that I mentioned.
     
    Last edited: Jul 5, 2018
    skman, Vasudev, hfm and 18 others like this.
  2. JAnguita

    JAnguita Notebook Enthusiast

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    And what about the touchpad? I'm a GE63 user and in the last Synaptics driver update, it doesn't work. Removes the previous and don't install any kind of control panel because a certificate error... :mad:
     
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  3. Txordi

    Txordi Notebook Consultant

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    I was also mad because the absolute loss of support of the gt70 series when w10 came out. The absence of w10 drivers for gt70 still continues

    Enviat des del meu SM-J510FN usant Tapatalk
     
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  4. JAnguita

    JAnguita Notebook Enthusiast

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    When did you buy the GT70. I'm still in time to return my Raider :confused:
     
  5. Txordi

    Txordi Notebook Consultant

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    Uuh too much years ago haha. But it is still perfectly usable with w10.

    Enviat des del meu SM-J510FN usant Tapatalk
     
  6. tiliarou

    tiliarou Notebook Consultant

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    Typical from MSI.
    Driver support is total sh**, especially if your PC has more than 6 months...
    First of all, the UI is bad, we don't even know when there is new version, they don't know how to manage versioning, they don't offer a centralised way or a batch download mode etc...
    Better check manufacturer of each component.
    They also don't know how to properly display nahimic and audio driver updates (but realtek is to blame as well).
     
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  7. Mr. Fox

    Mr. Fox Undefiled BGA-Hating Elitist

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    Well, sadly, this is another example of OEMs prioritizing sales over service. Because they do not take the notebooks they sell seriously, or the customers that buy those notebooks, I find it difficult to take the notebook OEMs seriously. The reality of the situation is, laptops suck because the OEMs do not care and they all suck at their jobs. There is not even one notebook OEM that doesn't suck in more than one way. They are all a joke. The only thing they excel at is incompetence.
     
  8. Papusan

    Papusan JOKEBOOKS = That sucks!! STAHP! Dont buy FILTH...

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    And it won’t be any better, now as Microsoft (updates) is meant to handle more of the tasks from the ODM/OEM’s. Mind you... Micro$h4ft said all hardware (notebooks new or old - hardware) will get proper updates (drivers etc). See Puke!!! Proprietary software will be a even more huge mess with the Win X services. Drivers can be found many places. Worse with the rest. From worse to even more worse if you ask me!!
     
  9. sk3tch

    sk3tch Notebook Deity

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    Like it or not, this is why Apple laptops are great.
     
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  10. Phoenix

    Phoenix Super Tweaker

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    For once, I totally agree with you on this. You buy an Apple laptop, and it just works, no worry about drivers, EVER no matter what MacOS you update to, it all works so smoothly. Heck, even if you install Windows 7 on a Mac using Boot Camp it's way easier than trying to find drivers for new hardware laptops to work with Windows 7.
     
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